Lancaster Gate Hyde Park Lodge by Urban Retreats

Disappointed

1.0

Having just returned from a 2 night stay at this accommodation we couldn’t refrain from putting up a negative review. We stayed as a group of 3 girls and nothing about this place was good. From the moment we arrived we were shocked by the appalling state of the outside of the property; there was random junk items, rubbish bags lying around, broken tiles and an all round uninviting exterior. We then had to wait half an hour for someone to arrive with our key as we were told other guests had taken ours (as a group of three women this made us feel very on edge). Upon eventually entering the property the overwhelming smell of cigarettes hit us. The finishes inside the property were shocking. The kitchen taps were hanging off, the toilet seat was hanging off, broken bed springs, dirty dishcloths, bedroom doors didn’t shut, plugs didn’t work, the bed in the living room was broken and kept wheeling away. There was no slip mat in the bathroom leading to one of our group being injured after slipping in the bath. The one blind in the living room to allow any sunlight in to the property didn’t work. We had no hot water or heating. When we got home all our belongings smelt of stale cigarettes. As non smokers this was not nice. Please if you are thinking of booking this property look at the photos we have taken they are nothing like what they are advertising. To top it we have raised our concerns with landlord & booking.com but nothing back!

Excellent stay host was amazing would definitely recommend 10/10

10.0

Very clean and spacious, perfect for my toddler to run around in

− Opposite Hyde park and close walking distance to the centre

Exceptional

10.0

The flat was like a Home from home , had everything we needed! Great location, the tube was just around the corner less than a 5 min walk. Owners communication was fantastic!

− There wasn't anything we could complain about in all honesty

Good

7.0

Location was terrific. Apartment has very good features.

− Apartment was let down due to basic maintenance items not being done. Lights not working in kitchen and living room. Ensuite toilet seat very loose, power cords running through the kitchen, across the floor, to connect the fridge. Laundry and washing items not easily found amongst the cupboard clutter. Front window blind not functional.. Cleaner arrived before we were due to leave. Communication with hosts was good but not much was fixed during our stay..

Disappointing

3.0

The location was good

− I had to chase for code for lock box, we had to plug tv in change remote control then find batteries for remote control. However there was no actual TV stations just apps for you to use so if you do not have accounts with the pay for use services you were left with bbc iplayer. There were extension cords in kitchen for the washing machine and fridge which were tripping hazards. When we wanted hot water there was none, we then had to find and switch on boiler. There were lots of little things broken such as toilet seats, blinds and taps, looking out of the windows the views were of untidy and poorly maintained areas.

excellent value for money nice little flat with everything needed for stay

8.0