Luxury Suites near Wembley Stadium, Wembley Arena, London Designer Outlet

Terrible

1.0

nothing

− Very dirty, dirty sheets, dirty floor, lots of mold, broken furniture, lots of mosquitoes, no facilities for us to do our own cleaning. I contacted the landlord and he said he didn't provide cleaning supplies and didn't send anyone to do it.

Ok

6.0

出入麻烦

− 出入麻烦

Unsafe, unfinished and unsecure!!!!

1.0

How close we were to Wembley stadium .

− The fact the registration forms would not work and i had already paid extra for early check in but didn't get checked in till after that time because of the form delay and check in details. When check in details were given they were vague and not clear as to where the code should be entered. After 20 minutes of back and forth on watsapp with pictures to prove confusion that wasn't answered, we got in. We was now 1 hour over our early check in that id paid for. Then the room was dusty and unclean, the sink wasn't even fasted in properly and was swinging. The bathroom door handle was loose and didn't lock. The min door handle came off in my hand when closing. And the code we was given to unlock our room was written in pen on a door that was in the hallway for everyone to see. So anyone could of typed in that code and entered our room where our belongings and important belongings were kept. Also there was no notice of maintenance happening in the building, there were 3 men who didn't speak my language in there drilling, painting and sanding. The place was covered in dust, paint and materials making it very unsafe. The outside had a pile of those materials just left in the car park and all the rubbish bins were over flowing and attracting wildlife. This building should not be rented out as it is unfinished, unsafe and unsecured for your personal items.

Guest review

1.0

Mattress was comfortable

− We was astonished that booking .com have taken this property on with out doing any chechs. We paid £184 for a room which was a joke., luxury accomadation!! the most basic accomadation we have ever stayed in and they even charged us additional £15 to park on the drive. The following are the extremely poor experience we occured. Builders still working on site when we arrived . Flooring stuck down with gaffa tape. No smoke detectors or fire alarm active No fire procedure or fire point map. No tea or coffee. Shower working but flooding the bathroom as trims missing on door. No toilet seat (as the one fitted ..lol was loose and slipped of the rim when sitting to do a wee and wasn't the right size for toilet). We have been really loyal to booking.com in the past, however this is so disapointing for us to experience this with your company, hence the reason of the complaint. I would like you to investigate this issue and would like feed back from yourselves regarding this poor quality from booking.com. Thank you inadvance Julie Field and Mark Gibson

Never ever stay there again

1.0

Nothing

− The property was like a crack den it really was poor.

Nada

6.0

Localização

− Às vezes outros quartos ficavam com as portas abertas isso que eu não gostei