Londwell, Kings Cross & Pentonville Luxury Balcony Apartment

It was excellent

10.0

Clean and tidy

− Location

A disgrace and fraud -investigation pending

1.0

Property cancelled our booking at the last minute (half an hour before checkin time) for an alleged water leak A refund was promised but has not eventuated This Londwell company’s phone number supplied is never answered and probably doesn’t exist Booking .com also unable to contact them This company is fraudulent and a sham and should not have been recommended by booking .com This should be investigated and the company (if it exists ) should be penalised and shut down Avoid Londwell at all costs

− See above. Still waiting for an explanation re them cancelling our stay I bet it was resold at a higher price than what we were paying Crooks.

Exceptional

10.0

Pleasant

6.0

Exceptional

10.0

Beware of scam

3.0

The apartment was very modern, had a nice balcony with a view of the water. The bathroom was very big and everything was clean. It had everything you needed and was very close to a bus stop and a little supermarket. It takes about 20 minutes to get to the city centre but it was still very quiet.

− While the apartment itself was wonderful, there were problems immediately after the booking was completed. The credit card was charged straight away even though you could still cancel the booking for free at the time. As we had to change the credit card we were paying with, we were charged for the hotel three times in total. When we contacted the host about this problem, we didn't get a reaction at all at first, and after another message they told us they had already refunded the money. After a long back and forth, we got one of the payments refunded and now the host is not answering our messages or phone calls at all - not even when we were in front of the apartment and couldn't figure out how to get in. As it stands we had to pay double for the stay.