apartamento en la avenida de la albufera ALQUILER TEMPORAL

Guest review

5.0

Mutfak yeterli ve temizdi.

− 4 kisi konaklayacagimizi belirtmemize ragmen carsaf eksikti ve kanepenin yaylari cikmis ve cok eski idi.

Guest review

10.0

Comfortable and spacious apartment with a great location. A big advantage is that it is located near the metro, which takes you in 20 minutes straight to the heart of the city. Our host Gabriel was very responsive and gave us precise instructions for the accommodation. I would come again.

Guest review

10.0

The apartment was tidy and well-arranged. Mr. Gabriel and his team treated me with professionalism. Despite the language barrier .

− I requested a binder, but they were unable to provide it. I traveled with my family, and they only provided a single bed for my 2 daughters, which was too small for them. I would like to reserve the apartment again in the future.

The host lacks basic understanding of guest needs. Deaf for problems. Decent comfort for Madrid.

3.0

We liked the location, the bus stop is right in front of the appartment. Also, enough restaurants, stores in close range. Bedroom is separated, which is good, no noise. Bed is ok-ish comfy, not too bad. Good washing machine, we used it. A lot of closets for clothes and stuff.

− This is not for more than 2 people, be aware. The biggest issue with our stay was the customer support, especially Gabo. Communication was extremely unhelpful, dismissive, and lacking basic understanding of guest concerns, which you can find in other bad reviews. Access to the building and apartment is fully digital through a mobile app. Although we received detailed instructions, an important detail about the door controls was unclear. When I asked for clarification, I was repeatedly told to “read the instructions,” even though the answer was not in the instructions. The real problem occurred one night when a power outage affected part of the building. Since our access to the building/apartment relied entirely on the app, we were unable to enter the building. Instead of quickly providing a practical solution, customer support, not Gabo, spent hours asking us to prove there was no electricity. Eventually, they had mercy to send someone to unlock the door, but by then we did it ourselves by screaming to a neighbor on the window. The neighbor heard us, and opened the door. What was most disappointing was the complete lack of empathy afterward. Gabo seemed unaware and ignorant of how serious the situation was and showed no concern that we could have been left outside for the night. The entire experience exposed a major flaw in relying solely on electronic keys without an effective backup plan. Gabo's reply to the exhaustive explanation of their flaw was, and I quote: "If the electronic keys work, that's the one you should use!". And he also rejected providing us the physical keys for the following days, as if this couldn't happen again! What about wifi malfunction, dead battery, electricity issue? Gabo claims that never happened so no need for physical keys. Totally ignorant. We were fortunate that one neighbor happened to be awake. In a small building with very few residents around, the outcome could have been much worse.

Guest review

10.0

Very close to public transport, few minutes from metro and bus right outside. Cesar and team were very friendly and attentive.

− Sofa bed was a bit uncomfortable but it was fine for a few nights stay.