Tower Bridge, London Luxury Flat with Beautiful Garden Views

Big disappointment - wouldn’t stay here again!!

5.0

Location was good, seemed secure, had a good lift and was quite new.

− The amount of communication required in order to receive details on how to access the property was incredibly excessive (over 20 WhatsApp messages) and the requirement to send images of driver licenses and to lodge a £1 deposit was disconcerting and difficult to manage while travelling. I would never have booked this apartment if I had known this would be required. The instructions were also frustrating. Lame videos instead of clear map locations for lock box and apartment entrance were annoying. And the vital info on use of dongle to access the building and lift were left out. All the over the top messages about security meant that we didn’t even bother to have guests visit. The mugs were filthy and no dish cloth/sponge or dishwasher powder was supplied. Response from staff about this was unhelpful and condescending. Double and single beds were crammed into a small space such that the wardrobe couldn’t be accessed. No bin in bathroom. Vertical blinds didn’t cover windows properly and 3 were missing. Hence there was limited privacy and they didn’t block sun in the morning. Aircon was a mystery. No chairs or stalls.

Well situated and equipped. Very comfortable.

8.0

Excellent flat in a great location

10.0

Excellent flat. Great value

Guest review

10.0

Great flat in a good location.

Great stay!

9.0

Great communication, easy check in, clean flat

− Warm and 1 blind not working

Overall disappointing and uncomfortable - do not stay here in the summer.

4.0

The property was a good location and had the basic amenities you need but it was overall pretty disappointing. I didn’t want to give them a bad review but because they didn’t respond to me when I shared what was wrong I’m sharing to warn other travellers.

− The lock box is in highly inconvenient location compared to the apartment. Really hard when you’re travelling by yourself with luggage. Overall the stay was unfortunately incredibly disappointing. - The blinds did not open and close properly. - The lock is very hard to open from the outside as it is wobbly and you can’t lock from inside easily. - Neither thermostat worked on the wall or in the bathroom / or there were no instructions how to use. - The towels that were folded in some design on arrival were damp on the bed. - The dryer had clearly been on before arrival, you could smell it and the room was very hot. There was laundry hanging in the cupboard. - There were sheets still in the dryer. - The beds are terrible, it must be a plastic mattress protector I assume because they are crinkly and disgusting. The sheets had also clearly just been taken out of the dryer because they were so wrinkled. - The fact that I was charged £50 for a late check in when all the reviews speak of a key collection from the lock box is daylight robbery.