Fantastic 4 bedroom apartment in Russell Square

Definitely not a 3star standard.

1.0

The location to kings cross station was great and fine for tube.

− Extremely disappointing – misleading photos and would not recommend Unfortunately, this property was far below an acceptable standard and nothing like what we expected from a property advertised as three-star accommodation. The photos shown online are nothing like the actual property. The difference between the advertised images and what we found on arrival was shocking. The photos appear to have been heavily edited or potentially AI-generated, and in our opinion this gives a completely misleading impression of the accommodation. This should be investigated as it feels like false or misleading advertising. The cleanliness was extremely poor, with dust, dirt, other guests’ hair, mould and litter left under the beds. There was a strong sewage smell throughout the property and very poor ventilation. Even the hand wash provided was so diluted that it was effectively just water. There were also serious health, safety and security concerns. The fire exit sign appeared to point in the wrong direction and was hidden inside a room. Some windows were damaged, and the doors did not feel secure. One bedroom had a door instead of a proper window, secured with a screw. As a group of five women, we felt particularly unsafe at night. Basic facilities were also lacking. The TV had no remote, bathroom taps struggled to turn off, there were holes in the walls, and a rear door caused constant banging from the close. The property was advertised as suitable for five people despite having only one bathroom. Overall, the accommodation was unhygienic, uncomfortable, poorly maintained and felt unsafe. In our opinion, it was below a one-star standard, not three-star. The property shown online and the property we actually arrived at felt like two completely different places. We would definitely not recommend this accommodation and believe the listing, photographs, cleanliness, facilities and safety standards require urgent investigation.

Normal, nada extraordinario

4.0

La ubicación

− Toallas humedas dentro del armario de una habitacion y el armario roto. No habia articulos de aseo.

Het was praktisch en centraal

7.0

De locatie. Dichtbij openbaar vervoer en leuke eettentjes in de buurt. De bedden waren redelijk comfortabel en je had een eigen kast in elke kamer. De badkamer en wc waren goed schoongemaakt. Het dekbed was fris. De kamers waren ruim. Je kon prima je koffer in kwijt en nog wat meer.

− Het appartement was flink verouderd en niet netjes afgewerkt. Er waren hier en daar wat gaten in de muur. In een kamer zat schimmel aan het plafond. Het halletje voordat je naar de voordeur gaat mag echt schoon gemaakt worden. Er werd afval vanaf de straat in de hal gegooid door mensen. Daarnaast mag er ook een lamp aan de voordeur gehangen worden zodat je ‘s avonds beter kan zien.

Fun family stay with six kids! Great location

8.0

Location. Sleeps lots of people! Everything you need to a London trip

− It needs a decorate and old in places

Cosi cosi

5.0

La posizione ed il fatto che ci fossero 4 camere

− Dalle foto sembrava un appartamento luminoso ma di fatto non lo è. Tende pesanti e piano interrato. Porte rovinate e stanze ricavate in modo fantasioso. Prenotato per 6 persone ci hanno lasciato 3 rotoli di carta igienica e dispositivi wifi mal posizionati per cui non abbiamo avuto wifi per 1 giorno. Ingegnandoci da soli abbiamo risolto. Anche perché la loro chat è gestita principalmente dalla AI quindi tanti discorsi abbiamo dovuto farli e rifarli. Uno dei tre dispenser grandi era vuoto. La cucina era un angolo all'ingresso

Very good location, convenient for most of the attractions

8.0