The best in Rome Monserrato

Wish we chose a different place - bigger is not better.

7.0

The location was convenient to the Campo Fiori area and the apartment is large and has air conditioning. Close to Pierluigi.

− There was mold in the home and the sofas were dirty. I alerted the agent and didn't hear back about taking care of the mold during the entire stay. We asked for additional sheets to place over the soiled sofas so we could sit on them. In the evenings, it's very loud from the bar downstairs. The host was not helpful - they didn't provide any information about the area. There is no instruction about where to take the trash. They did not believe that we only had 7 guests and asked us to take a photo of our group as proof. The elevator was extremely small- could only fit 2 people inside, no luggage nor anything else. They charged us an additional cleaning fee at check in (not check-out), after we already paid booking.com an upfront cleaning fee. We're trying to dispute this additional charge. We asked for extra water glasses, as there were only 3, and they didn't believe us. I had to ask several times and it wasn't until I showed them pictures of the mold in the unit that they brought extra glasses. One of the showers flooded because it was clogged. There is a charge for more towels. However, when the shower flooded, we had to use our towels to clean it up, and I took pictures of the soaking wet towels and wet floor to show them, so they brought more towel at no charge. We will stay at another place next time- I would have enjoyed the trip more if the management company was more service oriented. Some of the other apartments had managers that were very responsive, offering suggestions for everything. Sadly, this apartment was lacking. The response time before we arrived was slow. I had to argue with them in the very beginning of the trip, and this soured the rest of the trip.

Guest review

10.0

There was no breakfast provided, but the location is perfect! It's in a quiet neighborhood with a small bar/cafe downstairs that is great for early morning coffee or late evening cocktails. Just around the corner is the Piazza Campo Fiori where lots of wonderful restaurants, and live entertainment, shops, and all the beauty of the Rome you want to experience, is waiting for you. They also have one of the best open markets during the day. It is one of the few places in Italy that provides a clothes dryer along with the washer.

− The price was extreme, but the time of year, as well as the Year of Jubilee, contributed greatly to that. Pillows were rather flat and no extras available.

Great location. Great villa. No complaints. Would stay again if in Rome.

10.0

− Nothing.

Excellent place for a large family or group!!

9.0

Well located, close to food and shops!! Vibe was great! Huge place with five rooms and a very large living and dining room (with eight seater table). Great large screen TV with internet access.

Absolutely amazing apartment near to the center.

10.0

This is a clean, spacious and well decorated property in a great location.

9.0

Location is great, spacious, clean

− Beds are a little harder than we like and 2 pillows each would have been great