Gorgeous 1Bed in Marylebone

Traumatic experience

1.0

− I did not have the chance to like it not because we did not stayed in that place. When we arrived the door had an issue and we could not open it. We called and reported the problem. After half an hour a guy came and tried to open it unsuccesfully. After another half an hour came another guy with a toolbox and used different tools trying to open the lock Unsuccesfull. They tried to broke the glass on the door with a hammer.. i was a small window glass on the door. They used a screw gun and a hammer making a lot of noise It was getting darker outside and people from this condominium went out on their windows looking at us. They offered us 50 pounds to go for a dinner until they fix the door. We refused. We where tired after a long flight and we just want it to rest in a room. We didn't feel safe anymore in that place so we talked on the phone with a lady from.the property and after i told her everything that happend and that we dont want to stay there anymore because we feel unsafe, she sad that we will receive a full refund next day. We left after two hours to find a hotel in the area. It's been 8 days and after many many discussions on whatsapp she agreed to refund only 40% of the amount even thow she assured me that we will get a full refund next day. We did not received yet the partial refund. I would not stay in that place not even for free. The area is not safe, there are no pubs/restaurants or supermarket near. In the area smells very bad like pee. We did not see how clean it was inside but the windows and the small yard where dirty. Awfull experience...

Look elsewhere.

2.0

The location is excellent for getting around London. Lots of cleaning products under the kitchen sink.

− Look elsewhere. The facilities provided are not accurate and feedback from these reviews does not appear to be acted upon. No dishwasher, the clothes drying rack is in many pieces and impossible to assemble, No iron. Mould in the shower tray is so thick - I did try to clean but has been there a long time and has etched into the tray. Shower drain was blocked - there was a plunger under the kitchen sink that I used to free the blockage. The shower head was leaking as the flex hose was not the correct one to seal. I bought plumbers thread and sealed it. The bed is so uncomfortable. The place is not clean and the broken tile in the kitchen is still there. No decent knife for carving in the kitchen.

Superb

9.0

Horrendous stay

1.0

There is nothing to like about this place

− The property did not reflect what was advertised. On arrival the letterbox was missing from the front door so anyone could see inside the property from the street, I had to stuff it with a towel. The shower was filthy, the smoke alarm didn't have batteries in. The living room window pane was also filthy. I have requested an invoice three times from the owners and still have not received one, I asked Booking.com to help, but still no.invoice.

Excellent place, comfortable, convenient and an ideal location

8.0

It was really close to the hospital we were attending and being on the ground floor was a big benefit too. It was also really convenient for any travel around London. The decor was cute and the bed was comfortable. It was a very comfortable place and was more than perfect for what we needed. The hot water heater and heating system worked perfectly. Having a washing machine was excellent for a longer time period.

− The front entrance looked a little run down. There was a smell of old cigarette smoke (which we dealt with by using sprigs of the beautiful Jasmine bush outside!). We couldn’t locate an iron which would be handy for longer stays. On that note, the kitchen could be better stocked, for example only one dinner plate.

Exceptional

10.0