Hatton Homes - Tottenham Hotspurs Stadium

Bad

1.0

− Please believe the reviews. They canceled our booking less than an hour before check-in without give us any alternative. DO NOT BOOK is not worth the risk

She cancelled our stay as we stood outside the property and refused to answer us.

1.0

I didn’t even get to enter the property she cancelled 30 mins before due to check in.

− I didn’t like the fact she left my family absolutely stranded in the middle of London left to find a new accommodation with the whole city booked up. Absolute disgrace

Extremely ridiculous

1.0

Location

− I had confirmed booking for 3 pm, and shockingly the owner cancelled it at 2 pm just one hour before I was supposed to arrive. Because of this behaviour I was forced to spend significantly more money on urgent accommodation. This is completely ruined my plans

Cancelled by property last minute!!!

1.0

− Property cancelled mid afternoon due to 'previous guest damage'. Travelled with my son from overseas to a concert so an incredibly stressful experience trying to find somewhere to stay last minute. Had to leave concert early to get to new booking. Stinks of having an increased value customer booked through another site. Just getting a refund does not cover the inconvenience and stress.

Location was great for foodtball stadium but inside the property was awful.

3.0

After being relocated to a different property…the only good things about the property was the location.

− The room had wires coming from the wall covered in white tape( I had a 1 year old with me), the bathroom was awful, covered in mould, the kitchen was dirty and in the garden was 4 canisters of smart whip and a lot of other rubbish.

This property should not be allowed on Booking.com. It’s unacceptable to treat guests like this. I do not recommend book

1.0

Avoid This Property – Worst Booking Experience Ever I contacted the property via Booking.com chat on arrival day to ask how to access the apartment. Only after 4 hours I got a reply saying the room was not available. They offered a refund or relocation – I accepted relocation, but the process was chaotic. There was no information on the door code, and no one answered my WhatsApp calls. Eventually, I received the door code at the agreed time, but the Wi-Fi password was fake, and there was no internet at all. The facilities were disgusting – the room had a strong smell, the bathroom was unclean, and the bedding was not fresh. It felt like a place where no one should stay. We were traveling for a concert and ended up sleeping in our clothes because it was too late to find an alternative (and last-minute bookings were extremely expensive). I shared photos and contacted Booking.com, but the issue was not resolved and I received no refund or real support. This property should not be allowed on Booking.com. It’s unacceptable to treat guests like this. I do not recommend booking this place or trusting that you’ll be helped if things go wrong.

− The facilities were disgusting – the room had a strong smell, the bathroom was unclean, and the bedding was not fresh. It felt like a place where no one should stay.