Luxury Boutique Apartment - La Rèserve South Kensington

Not a great choice.we won’t be back

4.0

Not a lot

− Cups dirty, shower not the cleanest, smell on the stairs.

Great location and comfortable flat

9.0

Super location and great communication! Close to tube station and the flat had everything we needed.

− It didn’t bother us but the flat is in the basement and down some fairly steep stairs. It’s a nice light apartment though.

Despite some aspects we didn’t like, we still had a good stay due to things we like there. We definitely will go back to

7.0

Location, very complete amenities and utilities, cleanliness, the bed was comfortable. Although it’s very close to main road and tube&bus stations, the flat is very quiet - we had a very good sleep every night. Julia, one of the staff, was very helpful with the luggage storage, additional pillows, etc. Thank you, Julia.

− - The check-in and check-out process which made us walked to other location first to get keys to go in the flat. Without Julia, i wouldn’t have been able to go through this annoying process. - Always bring the phone key for main door and key to your flat. One night, after washing clothes, I got locked out and none of the staff could help - not even Julia😬. I was outside/ on the street for about 10 minutes until another tenant opened the door for me. - The movement sensor lights above the stairs down to the basement sometimes didn’t work - we had to go down with light from our phones. But it worked all the time to go up the stairs.

Comfortable and convenient in Central London.

10.0

The property is a very comfortable two room apartment on the lower ground floor. Nice hot shower and a quiet night's sleep. Close to Gloucester Road tube. Excellent and responsive support team.

Exceptional

10.0

Disaster

1.0

Location

− 3rd of January in London temperature outside was 3 degrees, when i arrived to the property ceiling window was open and temperature inside was 11 degrees, my 4 year old daughter was about to freeze! Check in was at 3pm and i came for 1 night, no need to say that it would have taken hours to heat up the apartment, i had to leave and check in the hotel next door! As you can see from the photos place was dirty, no hot water in the bathroom and nowhere it was mentioned that it’s a basement apartment!