Kings Road Retreat - Affordable Serviced Apartments in Chelsea

Scam!

1.0

Do not stay at this property listed as a 3 bed there was only one bed!...it's filthy the balcony is a trip hazard and the staff are unresponsive! I'm still waiting for a refund as could not stay there that night had to relocate at half 9 at night! Booking.com where also unsupportive as id already check in (they can't contact the staff neither) and will only offer a 20% refund if property remains unresponsive

− That I'm stuck with the £285 bill and £150 damage deposit though I was only in the property an hour...I WANT MY MONEY BACK the place is a scam

Never coming back

1.0

− Don’t book this place it stinks there’s literally bugs all over the place spiders flies crawling on my pillow whilst I slept after that couldn’t sleep I still haven’t received my deposit back the host told me I would so I paid nearly 500 for two nights I need my deopsit back

Very disappointing. We paid a lot of money for a very substandard level of accommodation

2.0

The location was excellent and very convenient. Some of our concerns were addressed promptly, with glasses, teaspoons, and tea towels delivered on the same day. A king-size sheet was also provided, although it unfortunately did not fit the bed. The size of the main bed and layout of unit was nice.

− Our stay was unfortunately quite challenging due to several issues that could have been avoided with clearer communication and better maintenance. Firstly, there should be explicit information provided about the number of stairs required to access the apartment. This made the property unsuitable for anyone with health or mobility concerns, which significantly impacted our stay. Cleanliness and upkeep were also disappointing. There was visible mold on the wall above the bedhead, and one of the bath towels also had mold marks. While we reported this promptly, it took four days for the issue to be addressed. The apartment was not well equipped for basic needs. The kitchen had only one teaspoon and no tea towels, the bed sheets did not properly fit the bed, and there was no hairdryer provided, requiring me to go elsewhere just to dry my hair. Additionally, the remote controls had no batteries. Communication with the host was slow and did not effectively resolve the concerns raised. Overall, the experience fell short of expectations, and improvements in transparency, cleanliness, and responsiveness are needed.

Below expectations and unsafe so had to stay at a nearby Address of a friend.

3.0

Location was great

− Lots: Uk Chap Properties staff were unresponsive, terse and unhelpful. The property was cold as there was no heating in the living room, kitchen area and the smaller room. There was a burnt electric wire in the living room heater. There was only one towel per room for six days, no extra towels to change or extra bed linen or pillow cases. There was no hand towel in the bathroom no floor mat or anti slip mat in the bath tub. There was no tea towel in the kitchen or paper towel, no cleaning material to clean the bathroom after use or even a floor mop or brush to sweep the floor. There were hardly two pieces of tea cups or glass cups in the kitchen. The fridge was not properly maintained as the door guard was missing and the bin in the kitchen was defective and unsafe with a sharp iron sticking out. Phone calls to the number supplied were unanswered and calls seemed to be cutting off by the receiver. Unfair terms were attached to offers given when I raised a complaint, as they wanted me to respond within hours that fell after midnight when I would have not been awake. I was very disappointed to say the least about the state of the flat and the standard of comfort and custom service at such a location. I was not aware the accommodation was on a second floor in a place with very narrow stair well. There was no welcome note found on the premises to explain necessary information as how to operate the household appliances, the cooker was defective as All the cooker hubs turned on when one is turned on. Guests have to make up where to find the WiFi password or grope in the dark to know how to operate the wall mounted heaters. There was no hair dryer in the flat, only an empty hair dryer box was in the wardrobe of the smaller bedroom.despite reporting this, nothing was done to mitigate this. We checked in on Saturday but an attempt to send an engineer was made after 12 noon on Monday after which we have left the property for the event we were visiting London for.