Family room near Queen Mary College

Guest review

1.0

It was fraud. When i went this place, I didn’t get my room

− It was completely fraud. Even I called them but they said it’s their property

Avoid this place. I arrived at 4 pm but was not given a room number or entry code. The main entrance code did not work,

1.0

− I had a very bad experience with this booking. I arrived at the property on 27 December around 4:00 pm, but I was never given a room number or room entry code. The only code I received was for the main entrance, and that code did not work at all. I was locked outside the building. I tried to contact the host many times between 4:00 pm and 10:00 pm, calling and sending messages, but there was no response. No one answered the phone or replied to my messages. Despite this, £81 was taken from me, and I did not receive any accommodation or help. I have already reported this issue to Booking.com. Based on my experience, this property appears unreliable and possibly fake. I do not recommend booking here.

Guest review

3.0

− Purtroppo non ho potuto fruire dell'alloggio in quanto ho trovato delle altre persone al suo interno e sono stato costretto a prenotare una nuova sistemazione. Ok servizio booking per la politica di rimborso.

Guest review

1.0

Nothing. I didn't even get the accommodation I booked for in the first place.

− Please run away from this property. The Host is fraudulent. It is no longer about poor services with property, it is now dishonest and heartless practices. I booked and paid for this property 3 weeks before check-in date. I was shocked to see a message sent around 00:24 on the date that the property was no longer available and that I should cancel the booking. I saw this message at 9am when I was already my way from Manchester to London. I thought it was a joke. I got to the property, I was told there is no accommodation that the property is now a residential property. I was left outside with my Luggages in the cold and stranded. This is disorganised all my plans. I have to pay through my nose to get another. This experience turned my journey into a nightmare. I say again, please run away from this host and any other property connected to him.

Guest review

1.0

Nothing

− No hot water at all the water heater is damaged and needs to be repaired. I asked the person he said he will get it fixed but didn’t.