Kensington (Holland Park) Apartment

It is a SCAM, don’t use it. Never. You will lost your money

1.0

Nothing, it is a SCAM That’s is a scam

− They never gave me any keys I didn’t get access to stay in the property

Property listing is inaccurate, strong smells, and unaccommodating hosts

3.0

− Keys were located at a separate location ~12 minutes walk from the property. The listing describes location as holland park but the apartment is located in Shepard Bush, far from holland park. Property itself is located on the top floor up three flights of stairs. Inside the apartment smelled very heavily. We had to open the windows immediately for fresh air. Furniture/beds in the apartment was uncomfortable and very outdated. During the night we heard screaming from outside the apartment. The hosts were not accommodating for assistance with key pickup, check-in/check-out times, or luggage storage. Would not recommend

Guest review

6.0

La vicinanza ai mezzi di trasporto

− Le scale, la sistemazione dell’appartamento, mancato funzionamento della lavastoviglie

Appartement proche de métros et de commerces mais à fuir en plein été.

3.0

Appartement globalement propre. Le propriétaire a laissé des produits d'entretien et de toilette. Les draps et le linge maison étaient propres.

− Communication assez compliquée avec le propriétaire. Il ne répond pas aux questions mais fait un copier-coller de textes déjà préparés au lieu de répondre précisément. Il a fallu lui envoyer une photocopie de nos passeports pour pouvoir récupérer les clés (demande faite la veille au soir) sur une adresse perso. Méthode limite et non recommandée par le site. Lieu pour récupérer les clés assez éloigné de l'appartement (magasin) et vendeur pas aimable. Appartement au dernier étage (3 étages à monter pouvant se montrer difficiles si on n'est pas en bonne santé), sous les toits et donnant sur la voie ferrée. Impossible de dormir correctement la nuit en raison du bruit des trains (voyageurs, marchandises) et de la chaleur suffocante en période de canicule. Aucune ventilation possible. Les ustensiles de cuisine sont dans un piteux état hormis une casserole, vaisselle très dépareillée et en quantité insuffisante.

Guest review

1.0

The location was excellent

− Completely different from the photos. One roll of toilet paper was given for a 4 night stay of two adults, no body wash or anything of the sort. Kitchen had tongs etc but no oil to cook with, or salt and pepper. Listing stated that an oven was included in the booking, however a day before checkin we were told that the oven has been electively turned off and can only use the stovetop. Kitchen bench/sink is covered in white tape. No fans for visitors which was pretty horrific visiting London in a heatwave. Was also made to send photos of my passport by email in order to receive the instructions to get the key (1 day prior to my stay) which is against the rules of Booking.com. Also had to walk 10/12 minutes to a retail store to retrieve the keys to check in.

66 Sinclair rd

5.0

− No TV and only one toilet roll between 3 of us. Also very hot in the room. No fan or air con. We opened the windows but still took hot. My husband struggled to get up to the top floor as he's got a bad knee. We wasn't happy about where we had to get the key. It wasn't near our apartment. We don't drive so had travelled to Olympia Kensington, then couldn't get key til 3 so had to get back on the overground train and underground just to collect a key then back on train and underground again to get back to the apartment. We assumed the key would be a lot closer to where the apartment is. There was no tea, coffee, milk or sugar either.