Isle of Dogs 1-Bed Apt | Walk to Canary Wharf

A poorly managed, poorly equipped and uncomfortably hot property, with unexpected charges and none of the basic amenitie

1.0

Location

− Unfortunately, this was a very disappointing experience and, in my opinion, not up to the standard expected of a professionally managed property. We were not allowed to check in early, despite arriving at the property and being outside in approximately 35°C heat, while the property appeared to be completely unoccupied. We were told that we could not check in until the required £500 deposit was paid. This deposit was only communicated to us at the last minute and was not clearly disclosed during the booking process. We were also told there would be a £30 charge for leaving our luggage, although we did not end up leaving our luggage at the property. The accommodation itself was extremely poorly equipped. There were no toiletries, tissues, drinking water, fresh towels, broom or dustpan, and no Wi-Fi was provided. When we asked about the Wi-Fi, we were simply told that we had to plug in the box ourselves. The weather was extremely hot, yet there was no fan or any form of cooling. The apartment became unbearably hot, making it extremely difficult to sleep. We had very little proper sleep during our stay and were genuinely eager to leave because of how uncomfortable it was. The bed was also very uncomfortable, and the property did not appear to have been cleaned to a professional standard. We were expected to clean up ourselves, yet were not even provided with the basic equipment required to do so. There was also no basic gesture such as a bottle of water, which would have been particularly appreciated given the heat. Overall, the combination of the unexpected £500 deposit, the attempted £30 luggage charge, refusal to accommodate an early check-in despite the property apparently being vacant, lack of basic amenities, poor ventilation, uncomfortable bed, questionable cleanliness and lack of Wi-Fi made this a very unpleasant stay. Unfortunately, I would not recommend this property and would not stay here again.

Enjoy and hope to be back soon

8.0

The location

− Quite area

Not the place we thought

5.0

The host was fantastic

− The housing estate it was in. The cleaner needs cleaning lessons

Pleasant

6.0

I liked the location.

− We could not get enough support for check in. We could not get help via Booking messages or phone number. We were able to check in by reaching the operating company by chance.

Pleasant

6.0