La Casa Studios Near Hyde Park

Poor condition

1.0

Excellent service from staff member

− Needs a good clean Studio I was given did not look like the pictures on booking com Looks like student accommodation

REALLY DISAPPOINTED

2.0

− Our experience was extremely disappointing and, honestly, we would not recommend this accommodation. From the very beginning, the room we were given did not match what we had originally booked and had been confirmed. We were faced with an extremely small room, with a very low ceiling, poor cleanliness, an unpleasant smell, damaged doors and generally unacceptable conditions. It also lacked basic amenities, including adequate kitchen utensils. We had to spend part of our trip making complaints and taking photographs to document all these issues. What made the experience even worse was not only the condition of the room itself, but also the way the complaint was handled afterwards. Despite repeatedly asking the property to communicate directly with Booking.com so that the complaint could be properly addressed and resolved through the platform, they continued replying only to us rather than responding to Booking.com. Eventually, they offered us another room, which was somewhat better than the original one, but still nowhere near good enough to justify the price charged. The price is completely disproportionate to the quality of the accommodation and the service provided. These were not minor inconveniences or unrealistic expectations; the conditions simply did not meet what was advertised or what guests should reasonably expect after paying for a stay. We felt extremely disappointed with both the accommodation and the way our complaint was handled. We would definitely not stay here again, nor would we recommend it to anyone.

Repetiría por la ubicación

7.0

Excelente ubicación. Buena conexión con metro y autobús. Muy buena zona. Colchón cómodo. Al lado de tiendas y ocio.

− Las instalaciones estaban antiguas, faltaba limpieza, almohadas incómodas, en las fotos no aparece el apartamento en el que nos alojamos.

Guest review

9.0

I received the message in the afternoon and then it was really easy to get in. The host was there so didn’t even had to look for the room.

− There was missing a few stencils in the kitchen, like glass or bowl and towel to wipe the dishes.

Good location better for long stays than a sexy weekend with your love.

6.0

I didn’t order a quiet room I don’t know where that came from? The check in could have been smoother and would be the second time round as the contact detail have been shared aside from that it was ok.

− The hallway needed a refurbishment and the room was clean but dated.

FUYER CET ENDROIT !

1.0

Absolument RIEN!

− TOUT! Ce logement est minuscule ! Le canapé est juste horriblement inconfortable et minuscule, mieux vaut dormir par terre si vous ne voulez pas etre bloqué du dos ! Il n'y a pas de rangement pour vos affaires, la salle de douche est également minuscule, on peut à peine se tourner, c'est horrible !!! Les prises ne fonctionnent pas et les fenetres ne sont absolument pas isolés et ne se ferment pas!!! Les cloisons, le plancher, le plafond ne sont pas isolés non plus!!! C'est un carnage! On entend absolument TOUT! Les conversations, les rires, les cris, les pleurs des personnes qui sont dans l'appartement du dessus et même ceux qui logent dans l'appartement situé en face de nous alors qu'un couloir nous sépare ! Vous imaginez!! De la folie! La rue, je n'en parle même ! On doit vivre et "essayer" de dormir avec le klaxon et les sirènes des voitures, les discussions ou les cris des passants et les aléas de la météo car je vous rappelle que les fenêtres ne se ferment pas ! JAMAIS je ne me suis fait autant avoir ! C'est une honte de louer un tel logement !!! Pour clore le tout! On me refuse le remboursement de 4 nuits sur 5 car je suis partie au bout d'une journée tellement ce lieu était insupportable!!! Fuyez cet endroit, ne vous faites pas avoir comme moi par des voleurs qui ne sont même pas capables de se remettre en question et de rembourser une famille qui a du fuir ce lieu insalubre et horriblement bruyant !!!!!!!!!!!!!