La Casa de Herradores

AVOID AT ALL COSTS – Filthy apartment, dirty bedding, missing essentials, rude staff, and a promised refund that never a

1.0

Unfortunately, there was nothing positive about our stay. The experience was extremely disappointing from beginning to end.

− Absolutely terrible experience. The apartment was extremely dirty, poorly managed, and completely different from what was advertised in the listing. Even the most basic necessities were missing. Despite booking and paying for a specific number of guests, we were not provided with enough bed sheets or towels for everyone. After numerous complaints and more than 24 hours of waiting, they finally delivered additional sheets in a shopping bag, which were also dirty and completely unacceptable. The apartment was already in a disgusting condition when we arrived, including the bedding and towels. Hygiene standards were practically nonexistent. To make matters worse, the staff were rude, unhelpful, and completely unprofessional. They even promised us a refund because of the unacceptable conditions, but then stopped responding entirely and never followed up. DO NOT BE FOOLED BY THE LOW PRICE. It is absolutely not worth it, and you will most likely regret booking this place. One of the worst accommodation experiences I have ever had. I strongly recommend avoiding this property.

Cucarachas

1.0

Mal servicio

− Había cucarachas,nos fuimos antes ya que nadie nos atendio. Era imposible dormir donde había cucarachas. Nos sentimos desamparados.

NOT RECOMMENDED

1.0

Only location- in the sense that it was super central.

− location is good (only for the super central position) but EXTREMELY NOISY - beware you will not be able to sleep (people in the streets screaming until 6am, garbage trucks coming in every hour, cars - if you close the windows the apartment will be steaming hot)! extreme smell at checkin, had to close the bathroom door / hallway door to keep it at bay (told to "agent" about the problem and asked me to take a photo of the smell...really?); dirty kitchenware (no dish soap in the apartment) - not even a little salt-sugar-coffee, one broken bedside table, TV remote nowhere to be found, communication is only through an AI agent that does not work (some jobs require human interaction, an AI congierge is totally unacceptable!!!) check in was very confusing because AI concierge told me to go to a location while the website another, trying to ask where to go but AI both told me to go to both places and to just one (cannot give you a person phone number to reach, which is ridicolous). Apartment decor: take out the plastic from the glass photo frame at least, everything about it was so cheap. Conclusions: not even remotely worth it for the amout of money paid, maybe half of it would be ok. DO NOT GO!