Petra Galata Hotel

Guest review

8.0

الموقع + التعامل

− لايوجد علماً بانه لايوجد مصعد كبار السن راح يعانون

Disappointing experience

4.0

The location is nice. This hotel sits between the port and the hill with Galata tower, so you walk anywhere. Also there is tram station and some grocery shops nearby. Towels were replaced and rubbish was taken away regularly, so that was nice.

− When I arrived, it turned out that large 2 bedroom suit I booked isn't available and I was offered a single room for 3 people. After the complaint I got 2 rooms instead, which helped since I was ready to cancel the reservation and contact customer service. But be aware - the room you are booking isn't a guarantee. Photos don't reflect the real state of things. The hotel itself is in pretty run-down condition: one of the rooms didn't have a mirror in the bathroom, looks like it fell off. Another room didn't have hot water on tap because it was leaking. Some panels have fallen off and some TV stands look like they are going to fall off as well. I guess this is acceptable at this price, but I was disappointed at the room change: the entire point was to have a family getaway, and instead we were given separate rooms on different floors.

Guest review

10.0

Очень крутой персонал, всегда и везде гооов помочь.

Unacceptable to have such hotel at booking.com

1.0

Nothing

− There is no entrance, no Reception, cleanliness, staff, stairs, no elevator and nobody to help with our suitcases

Guest review

1.0

− I am genuinely horrified and extremely disappointed with this hotel and the way the entire situation was handled. Upon arrival, we found an untidy room, damaged curtains, a broken bed, and a bathroom in terrible condition, with an open drain and a dirty, unhygienic floor. The situation became even worse during heavy rain, when our room was flooded, our personal belongings were damaged, and the electricity went out. We were left in complete darkness for 3–4 hours, waiting for the owner to arrive and provide some explanation. Neither the hotel nor Booking.com showed an appropriate level of concern or assistance. After repeatedly insisting on being relocated, we were moved to another hotel that was significantly below the standard of the accommodation we had originally booked. It had mould on the ceiling, a broken toilet seat, a damaged sink tap, and another power outage that lasted throughout our final day. Everything was documented with photographs and videos. To make matters worse, the owner explicitly promised a 100% refund in writing, but almost a month later, no refund has been issued. The owner no longer responds to messages, and Booking.com, despite numerous calls and emails, has failed to resolve the situation and has even shifted the responsibility back onto us to contact the owner ourselves. This entire experience seriously ruined our stay in Istanbul. I cannot recommend this hotel. After years of using Booking.com, this experience has also completely destroyed my confidence in the platform. Never again.

Una estancia muy agradable y un trato excelente

8.0

Hemos tenido una estancia muy agradable en Estambul. El hotel está muy bien y, sobre todo, destacamos la amabilidad y el trato cercano de todo el personal. Nos hemos sentido muy a gusto. ¡Una experiencia muy positiva y totalmente recomendable!

− Como pequeño detalle a mejorar, el baño era algo reducido y podía resultar un poco incómodo a la hora de moverse. Aun así, no ha empañado nuestra buena experiencia en el hotel.