Stay Hyde Park

perfect location for a trip to London

9.0

Location was perfect

Big disappointment-NO city views from a basement

3.0

Not much

− I had advised Stay Hyde Park via Booking .com app that I didn’t have access to phoning, but could always be contacted via the App. However, they sent messages from asking me to phone them. It was a real issue to access the key but a kindly neighbour contacted them via her phone to find out where to locate the key. I spoke to Stay Hyde Park and said I wasn’t happy as the apartment was in a basement with NO city views, but they didn’t seem to care. I only booked the apartment because it stated it had city views. The hall way had rubbish, a Hoover, bucket and mop in it and smelt as did the apartment. The bed was a slat bed with a very thin mattress. There was only one pillow on the bed and a single size bed cover on a double bed. The Venetian blind in the bedroom didn’t work and wouldn’t close. Also there was only 1 towel supplied for a 4 night stay. This also was thin and stained. There was no tea towel or dish cloth in the kitchen. On my last night the hot tap in the bathroom would not turn off. I scoured the apartment and adjacent hallway and also outside under the stairs looking for somehow to turn the water off. I rang my son via Messenger and he contacted Stay Hyde Park and advised them of the problem and asked for someone to come and fix it. He was advised that they couldn’t send anyone and that I needed to ring them, which I couldn’t do. My son rang them back to get further instructions, but no one answered the call. I hardly slept that night worrying about the situation and was so happy that was checking out that day. I was very underwhelmed and extremely disappointed. I had paid a lot of money as I thought I was getting a lovely apartment with city views.

Pleasant

6.0

Location was excellent.

− It was a basement flat. The air was stale. There were four of us. The living space wasn't big enough once the sofa bed was up. We stayed for 6 nights and there was no dustpan and broom to sweep the floor. Also no tea-towel. The staff rushed us and we're upset when we arrived at 3:21 instead of 3:15. I thought timing was pretty good since we came by train and foot.

Pleasant

6.0

The location is great and having laundry facilities was a bonus

− Having someone meet you to collect the keys. Waited over half an hour for someone to show up. A lock box option would have been better.

Poor

3.0

− Airconditioning did not work, the appartement is in minus 1 floor, I had to pay 50 GBP for late arrival ( 20 minutes later due to traffic )

Good

7.0