Phaedrus Living: City Center Luxury Flat Clarewood

Good property but very poor management company and their process

5.0

Amazing property. Not bad value for cost.

− But the toilet had open pipes, one of them was very hot. There were 2 remote controls with dead batteries. So, temperature control wasn't possible. Extremely hot inside. Toilet seats are too high. The management company is not great at communicating basics. e.g, the key is to be collected and dropped 15 minutes away from the property. Absolute inconvenience when they tell you this after you have reached the property. Had to drag my luggage for 15 min to and 15 min back. Then, the codes you need to give to the key collection place are absolutely pain in the back side. Wasted 1 hour waiting for correct codes at collection point with luggage. Imagine hassel when you have spent whole day working and travelling and then when you want just to go to your room and relax they make you do this for 90+ minutes. Add to that booking.com didn't bother to even respond when I complained through the app!

Excellent stay

10.0

Everything

− Nothing

Very good

8.0

Absolutely Fabulous!

10.0

We loved it! Spaceous big apartment with two double bedrooms and a bed sofa in the livingroom. two bathrooms with two toilets and two showers. Big Living room with tv with lots of channels. Dining area and the kitchen is modern and as a chef it worked great for me. Fridge and freezer. Big windows lots of light and a lovely street view. A really pretty neighborhood. Supermarket bakery cosy pubs and restaurants. Close to Marylebone, Paddington and Baker street tube stations. Buses on the corner. You can easily walk to Marble Arch and have a morning stroll in Hyde park or walk down to all the shopping on Oxford Street. Everything nearby and Easy accessible. We just loved this!! Will be back! Super nice host too!!

Great location and spacious apartment that needs some attention to details.

7.0

Location was fantastic! Great neighbourhood with access to many attractions. There are two bedrooms with a spacious living area. The elevator was a bonus.

− The toilets are too high and awkward to sit on… felt like a kid with legs dangling. The shower in the main bedroom is barely functional as the shower rose probably needs replacing. A more thorough clean was also needed. We also did not appreciate the surprise £300 security deposit; It was an expense we did not budget for at the beginning of our holiday. The money was returned but they need to make this requirement clear at the start when booking this property.

Very good

8.0