New Build with Modern Amenities and Balcony

A very disappointing experience. Misleading property photos, unfair refunds and poor customer service. I would not recom

1.0

There was nothing I liked about this experience. The property did not match the photos and videos provided, which was extremely disappointing.

− The owner sent me videos of the property that were completely different from the photos shown on Booking.com. I felt misled and decided to cancel my booking, but I was refused a full refund. I then booked another property through the same company, but they cancelled that booking themselves and only refunded half of my money. Their behaviour was extremely disappointing and unprofessional. They left my family and me struggling to find accommodation in Istanbul, even though I was travelling with my one-year-old child. This caused us a great deal of stress and worry. I believe other customers should be aware of my experience before booking with this company.

لا انصح الحجز او التعامل معه لا يرد على محادثاتي وتجاهلني كثيرا

1.0

لم تكن نفس الصور الموجودة في الصورة الشقة في الدور الثالث ولا يوجد مصعد

− مبنى مختلف تمام وليس نفسه حيث تم تغير الشقة دون موافقتي ولم اتقبل ذالك وبحثت لي سكن اخر حيث ترتب علي مصاريف اكثر ابلغت ادارة بوكنج بذالك ولم احصل اي اهتمام من كل الاطراف وانا اطالب بتعويض مادي ونفسي حيث تم وعدي برد خلال 48 ساعة ولم احصل على الرد او اتصال من شركة بوكنج الى اليوم حيث كلف الاتصالات الدولية ما يقارب 500 ريال سعودي دون اي جدوى اتمنى النظر في امري والاهتمام في ذالك وارجاع المبلغ في بطاقتي غير قالبة لسكن

Guest review

5.0

All in all, the location was good, comfy, but it needs improvement, especially with the cleanliness.

− We received a different accommodation, not the one in the picture, but it wasn't bad at a first glance. I am saying that because it was dirty and the room facing the street was very noisy, as it wasn't any window there.

سوف اعيد حجز المكان في اي وقت ارجع مع العائله

10.0

المكان قريب وجديد والمبني هداء جداً ،، امان المكان ، الشقة اناقه وممتازة جداً جداً ، الشقه كبيرة جداً تصلح للعوايل او القروب ، كل شي متوفر في الشقه

− لا شي

I hope no one has to go through this on their special trip .

1.0

Nothing

− I have never gave a bad review before but this I had too ! NO ONE SHOULD EXPERIENCE THIS HOST - the picture used on booking.com and the apartment it self are not the same . - we went for over 10 days and the host waisted 3 days from us because " there water system had issues " they would ask us to stay and wait for them to make house renovations . We didn't mind but they say they will come in the morning and not show up util like 4 pm , this happened multiple times as I stated before,ruining our plans . - After a few days we wanted to extend for a couple of days more so we spoke to the host and they said to extend we don't need to use booking & that he would just extend it for us , after we paid him for the remaining days , they said we need to evacuate due to some technical difficulties, when we had two days left . They said they would provide another accommodation " same standard " - before moving I asked the host to show us the new home to see if it's suitable, he refused to take us . During the back and forth he may have send over 4 places that were just breakfast in bed .finally one of our family member yelled at him so he took him to see a near by apartment he claimed to own . The apartment didn't even have two full bed , mind you we are 5 . He told us to sleep on the sofa ( one person sofa ) not the big one. - we refused so he gave us another apartment, with only one big sized bed and two tiny beds . - we had no choice but to move out - when we did they didn't even give us that much time to pack they sent someone to kick us out , they said they would provide us with a car to transport our luggage since we had a lot but they lied . - later to find out they kicked us out even though we paid ! To rent it to another guest . There was no renovation emergency!!!!!!! - the apartment they gave us was HORRIBLE! A lot of malfunctioned items they didn't fix , for example hot water .

Superb

9.0

Spacious