HIGH VIEW TWO BEDROOM APARTMENT IN WOOLWICH

DO NOT STAY HERE YOU WILL BE ROBBED

1.0

Nothing.

− Everything it was disgusting, customer service was horrendous. Shit smeared everywhere, burn marks everywhere. The owner was rude, screaming down the phone, demanded a deposit to be sent to bank yet wouldn’t give me the address, just a horrible person.

Overall it was a good stay but could do with some attention to details;communication, key, towels.

8.0

When we arrived, the host informed that there was an issue with our initial booking. He was very proactive in sorting out the issue and gave us a new apartment. Property itself was clean. Location excellent as next to the train station.

− Some issues noted were delay in responding to enquiries but when we did make contact he was happy to help. There was no towels and bins in the bathroom. Also, required a code to access the property and there was no clear instructions and quite tricky to use.

Awful, dirty, stressful- best description for our stay!

2.0

It is in a new building and nice neighbourhood but that’s the only good. The check in was awful , we felt like we are in escape room solving a puzzle 😅. The owner of the property was missing so we should do everything by ourselves, he was managing us through the phone. He relocated us in the last minute and that brought us unexpected stress and worries. We were searching almost 1 h the new location. It was in the same neighbourhood. The underground station for purple line Elizabeth is 3 min walking from the location.

− It was very dirty, broken table, no hangers in all the apartment, dirty sheets. The couch was very dirty, the floor too. In the bathroom there was open soap Dove, used and left back in the box from previous guests i guess. it is far from central London. We had only 1 towel per person, the smaller one for face was missing. The owner was treating us not well on the phone. The check in was with a code. The location was not easy to be found. And many other things which we already reported to Booking.

Beyond poor customer service - nice property but a let down in property and small details

6.0

The location, the building was nice, the floor to ceiling windows, the good furniture in the living room - the equipped kitchen - the availability of a washer/drier - the property has 2 balconies the paying parking in the building underground

− The property given to us was not the advertised one. The dirty walls. The 24/7 leaking toilet - the beds were not comfortable - The kitchen did not have any decent pan or pot. Old, burnt, Banged - revolting - the balconies and the furniture in the balconies were so dirty (they could not be cleaned with a wet towel or a scrub) the owner/property manager was rude and tried to get to a shouting match with us when we raised our concerns - unacceptable

Passable

5.0

Fantastic location, very easy to access Woolwich and Woolwich Arsenal, shops and river nearby as well as local markets and everything else you could need. Met to help locate the property and be handed keys. Parking under building easy, and £10.40 for 24hours which is great value.

− Property struggled for cleanliness - marks up walls in kitchen and living room, stain on sofa. No toilet roll or soap, dishwasher didn't run hot water, freezer broken and unable to shut or open drawers. Tv didn't work, had to swop extension cables with others in bedrooms to work out what the issue was (extension cable rather than tv). Could have done with basic advice around where rubbish/recycling was to be located, how to work tv etc.

Exceptional

10.0