atico reformado en madrid rio ALQUILER TEMPORAL

My Horrible Stay at This Hotel

1.0

There is absolutely nothing to be satisfied with during my 3-day stay here. I had no access to hot water, so I couldn’t take a shower at all. The bathroom door wouldn’t stay closed, and I even got stuck outside the apartment building because I couldn’t get in. Several workers came to my room multiple times for repairs—this not only violated my privacy but also disrupted my rest. The free parking spot promised in the booking wasn’t provided at all. Communicating with the customer service felt like dealing with people who were completely unreasonable. During my stay, workers could enter my room whenever they wanted, which left me with no sense of security whatsoever. The entire 3 days felt like living in hell. All I wanted was to leave as soon as possible and never come back.

− I had an extremely unpleasant experience during my 3-day stay at this hotel. Here are the details: Parking IssueThe hotel owner made false claims on Booking.com, stating that parking spaces were available—yet there were none in reality. I specifically chose this hotel because of the promised parking. However, when I arrived for check-in, the staff told me no parking was available. I pointed out that my room rate included parking fees and asked them to arrange a spot, but they ignored my request. I had no choice but to park at a distant off-site parking lot, paying 36 euros per day for three days. Poor ServiceOn the first day of my stay, the access code for the apartment building stopped working. I reported the issue to the staff and waited for them to fix it. Shockingly, they only followed up an hour later to ask if I had gotten in—no one had come to repair the system in the meantime. I was forced to change my plans and wander around the neighborhood to kill time until the problem was resolved. Their neglect of guests’ needs was utterly unacceptable. No Hot Water in the BathroomShortly after checking in, I noticed there was no hot water in the bathroom. I immediately recorded a video and reported the issue to the owner. The owner claimed the problem was due to "us using up all the hot water"—but we hadn’t used any water at all, as no hot water came out in the first place. The next day, their staff came to inspect. Instead of fixing the issue, they again blamed us, saying, "You used too much hot water, so the tank ran out." I asked them to refill the tank to ensure we had hot water, but they refused to take responsibility. On the third day, another inspection finally revealed the real problem: a broken water pipe system. They said they needed to replace the faucet and sent three workers to repair it. When we returned from our outing that evening, the repair was still ongoing, and the bathroom was unusable. The workers continued working

Guest review

10.0

La ubicación a unas cuadras del metro Urgel esta de lujo.

− Todo bien!

Guest review

8.0

Terrasse, grand salon, proprete

− Difficultés à remplir le dossier informatique pour obtenir les clés. Équipement cuisine largement insuffisant et parfois inutilisable (cafetières Melitta ne chauffant pas sur les feux à induction !!). Porte des Wc et sdbain ne fermant pas.

Guest review

8.0

Taras

− Brak reakcji na uszkodzone drzwi od łazienki i winda raz się zatrzymała nie korzystaliśmy już do końca pobytu

Parfait

10.0

Très bel appartement, propreté des lieux et l’emplacement à deux pas du métro. Hôte réactif aux demandes.

− Évitez l’ascenseur