Charming West London Studio Your Urban Oasis

Location was close to transport center and had all the necessary equipment

8.0

Location was good- close to underground and bus station

− It had 2 big blankets only. Wound be good to have few smaller single person blankets

Terrible!

1.0

− I rented this apartment with the intention of staying there for a month. In the weeks leading up to our arrival, the reviews had deteriorated significantly, with numerous complaints about poor cleanliness and cockroach infestations. Concerned about this, we contacted the property managers well in advance to seek reassurance. They told us not to worry, explaining that they had carried out pest control treatments and had changed their cleaning company. Upon arriving, it quickly became clear that none of what had been promised had actually been carried out. The apartment was still extremely dirty and infested with cockroaches. We complained, and a cleaner was sent to the apartment. Unfortunately, he did not have any of the equipment needed to do the job properly, neither a vacuum cleaner nor a mop for cleaning the floors. He did his best under the circumstances, but without the necessary tools it was impossible to clean the apartment to the standard one would reasonably expect. The property managers always responded to our complaints and requests, but the solutions they proposed were completely inadequate given the seriousness of the situation. While they were responsive, they failed to address the underlying problems effectively, leaving us to deal with conditions that fell far below what had been advertised and promised before our arrival. Eventually, we became so frustrated with the situation that we contacted Booking.com and requested a full refund, as well as the possibility of cancelling the remainder of our stay. After reviewing the circumstances, Booking.com granted our request. In conclusion, I would strongly discourage anyone from staying in this apartment. On top of all the issues described above, the property is advertised with misleading and outdated photos that do not accurately reflect its actual condition. Based on our experience, the apartment fell far short of the standards promised in the listing and was not suitable for a comfortable stay.

Guest review

3.0

Good location.

− Anywhere where there are lots of small cockroaches and a few huge ones running around your feet is not somewhere I ever want to stay again.

Horrible

2.0

La ubicacion y la lavadora

− Si te gustan los bichos y las cucharachas, sin duda este es tu lugar. Las encontrarás en el baño de la postguerra, en la ducha y en la cocina diminuta. Este apartamento no ha visto una bayeta en la vida.

Guest review

1.0

La posizione vicino alla metro e i negozi di alimentari.

− All'arrivo abbiamo trovato solo due asciugamini per 4 persone per l'intera settimana. Il bastone della tenda spesso cedeva e mi toccava riagganciarlo (vedi foto). La casa era molto sporca e piena di scarafaggi, ne avrò uccisi una cinquantina nei 6 giorni di pemanenza come documentato dalle foto. Nello spazio esterno non si poteva nemmeno uscire tanta la sporcizia (vedi foto). Soggiorno da incubo...state lontani da questa casa.

اهتموا بنظافة المكان

5.0

− المكان كان مليان صراصير وحشرات شي لا يوصف . تواصلت مع المضيف عندما وصلت وافادني انه تم التنظيف وسوف يتواصل مع شركة مكافحه الحشرات وقد نظفتها بنفسي . وفي اليوم التالي اتصل بي وخيرني بموعد وصول مكافحة الحشرات . هذا المفروض بتم قبل وصول الضيف لن تتكرر أبدا