Compact Comfort: Your London Basecamp

Facilities not useable.

1.0

− The WiFi was broken and there was no hot water. Host never did anything to fix any of the issues despite saying that they would. I stayed only one night and had to find new accommodation for the rest of my stay. Requested a refund/reimbursement for my stay as I could not use the facilities and still have had no answer back. Extremely disappointed.

Guest review

4.0

Position was good, in Wandsworth centre.

− Outside the place was very dirty Doors didn't feel safe Very loud noises cause of neighbors and bad doors

Guest review

2.0

− No tiene ventanas, es demasiado pequeño para una estancia de 5 días, las maletas tiradas sobre el suelo, sin armarios, sin ventilación. La limpieza dejaba mucho que desear, las sabanas cuando lás abrimos había pelos largos y cortos ( no se cambiaron de los antiguos huéspedes)

Disappointing

4.0

Location

− The lights were out the whole day. Wifi was unstable. Door hinges were damaged, although you are required to pay a damage fee waiver.

Terrible. Unclean, unsafe, dirty. Mislead as no notice given about the building work.

1.0

Nothing. It was filthy and there was no hot water.

− Unclean - building work upstairs meant the inside was coated with a thick layer of white dust. After 1 night I woke up with sore eyes and problem sinuses. The builders started work shortly after 7 and were noisy creating more dust. I left after 1 night as I didn’t feel safe (the outside gate didn’t lock) and I felt my health was at risk. Even with a deep clean, the flat would have been dusty again hours later because of the building work (which I was not told about in advance). I have complained and am yet to receive a satisfactory response. I would like a refund for the 2 nights I had to book elsewhere to be clean and safe.

Good

7.0