Town Centre - Elegant Stylish Apartment♡

住宿極佳，但有不足之處

9.0

地點優越， 窗戶可以望見教堂及開揚。房間和用品清潔及舒適。服務資訊回覆快捷。訂單後有清晰指引住宿地點及取匙，WI-FI 密碼及聯絡方式等步驟，可以令初訪此區的旅客有清晰指引及安排。贊揚ESL客服可以透過社交平台聯絡及即時回覆疑問。

− 由於在冬天時段住宿，暖氣沒有清晰指引使用，需要透過客服取得使用操作。另外，沐浴時熱水不足，晚上不能連續2人以上使用。第一天第一位沐浴後，第二位已沒有熱水。由於是晚上時段，客服已休息沒法聯絡。第二天查問才知悉熱水是儲存式。所以3人入住，需要分開早，午，晚時段沐浴或每次需要手動開關，待1小時後方能有熱水。 另外，取匙的箱開啟困難。 第一次入住機構式的住宿，下單付款後及登記時才顯示需要支付保險費，保險費①英鎊25元不設退還或先付英鎊②350元可退還（退房時收2%Transaction fee)這個在平台時沒有註明有點不合理。但由於系統技術問題，不能選擇②，最後客服彈性允許不需要保險費。希望日後平台有額外收費應該註明。

Nice accommodation in a great location but disappointing upfront fees and glitchy verification

8.0

- Location, very central and easy walk to the station, lots of good places to eat/drink nearby, close to the main shopping area - Nice house with good furnishing and well equipped for our length of stay - Good shower with decent water pressure - Warm and cosy, easy to use heating

− - the compulsory verification process. It didn't work after many attempts (even though it said it had) and I had to do it manually before I was allowed the lock box code - having to pay a non-refundable £7 fee for the £350 damage deposit to be taken from my account or paying a non-refundable £25 fee for damage waiver to avoid paying the damage deposit up front

Lovely weekend, ideal location!

10.0

Ideal location

− Everything was perfect

The apartment is nice enough but the people running it and the housekeeping team clearly don’t care.

4.0

The location is great

− There’s a keybox and three separate doors each with different tricky locks to gain entry to the property and the instructions we were given were completely wrong (referencing keys/dials that didn’t even exist). This meant it took us about half an hour to get in and made us late for our meal. Once inside the property we were met with some loo rolls partially unraveled half way down the stairs and most of the curtains were falling off and only attached by a couple of the hooks which made them impossible to close. The icing on the cake was I accidentally left something there and straight away messaged to ask if I could pay for them to post it to me, this request was apparently passed on to housekeeping but I haven’t heard anything from them since.

Disappointing.

6.0

Location was excellent.

− The outside area of the property was absolutely filthy. Covered in dirt and cigarette ends. Obviously hadn’t been swept or mopped for months. Downstairs toilet was dirty. Very limited supplies - only a small amount of tea, coffee and milk sachets. All other places I have stayed have left biscuits, snacks, even a bottle of wine as a welcome gift.

Superb

9.0