Cityscape Oasis Chic Studio for Urban Dwellers

Guest review

1.0

家族の家が近く便利だった

− 窓が壊れていて自由に開閉できず修理を依頼したが、テープが貼られただけだった。すきま風が入り寒かったので、毎晩クッションを並べて寝た。 ゴミは自分で捨てろと曜日まで指定されたが、替えのゴミ袋もなく申告したら、足りない備品は自分で買えと言われた。 ホテルよりも全然高い料金なのに不備だらけで、５日泊まってもタオルは１枚だけと言われた。今までにない、あまりにひどい対応で、せっかくの旅行が台無しになった。高いデポジットも払ったのにホスト側は不備がなかったとなんの補償もしてくれなかった。 カスタマーサービスが対応してくださり、ポイント還元してくれた事には感謝しています。

Stressful, sleepless and airless

3.0

The property was very clean. John your local maintenance staff was extremely helpful. If it hadn't been for him, we would have had to go somewhere else as we could not get into our room, the lock was broken. John was the person who persuaded the admin staff (by phone) to give us another room for the first night.

− Your admin staff were terrible. I phoned three times, each time they said they would call back but they didn't. They did not seem to care that we were two pensioners, sitting on the stairs, unable to get into our room. The only person that was helpful was John, the maintenance man. We finally got a room after two hours waiting in the corridor with our luggage. This was thanks to the actions of John, who realised our situation and took action on our behalf. The room was clean, but the blind was totally inadequate - it let in the light of the streetlight all night, making sleep difficult. The window did not work so we could not ventilate the room.

Disappointing and distressing

4.0

.The room was pleasant, well decorated and well equipped.

− I was sent the incorrect key code therefore unable to access the property after 3 calls I was able to contact someone who was able to support me with codes to access the accommodation. A large amount of cob webs on the ceiling. The shower is not really practical as you have to take the shower head off to wash. There was a gap in the window and it would not shut properly my room was on the main road so not great for the noise or breathing in pollution. On my first night was was awoke by the fire alarm which went off at 12.20 am the police and fire service attended so reassuring but ,.... even though the fire service alerted the key holders that the alarm was sounding. This involved a sleepless night till 3am the intermittent sleep till 6am with ear plugs and pillow over my head.. I had to leave the accommodation at 8am as I could no longer take the noise. I sent a few emails and texts during the night and in the morning... it was quite distressing....It was unacceptable that I had to suffer that noise

Exceptional

10.0

Great room and location really good places go close by

− Nothing