The Invicta Studios - Spacious Studios - City Centre Location - Contractor Friendly - Free WiFi - Smart TV - Desk Space - Well Designed - Communal Garden♡

My stay never happened because I was left stranded without access to the property.

1.0

N/A

− I was due to arrive at 11:00 pm and had informed the host of my arrival time, which they acknowledged. I was then asked to complete the online check-in so I could receive the access code. I completed the check-in immediately, but after that, the host stopped responding and the access code was never provided. I was left stranded outside the property at 11:00 pm. The phone number listed for the host did not connect, and my messages went unanswered. It took some time to get through to Booking.com, and even they were unable to reach the host on my behalf. I simply don’t understand why someone would list an accommodation and then fail to respond to guests or provide a working contact number. It was an extremely frustrating and stressful experience. In the end, I had to book an emergency hotel just to have somewhere to sleep that night. Thankfully, Booking.com handled the situation professionally by cancelling the booking at no cost and providing excellent customer support. Unfortunately, I cannot say the same for this accommodation, whose customer service was effectively non-existent.

Disappointing and frustrating but wasn’t a complete disaster.

4.0

Ended up in a large apartment in a good location albeit further from my work than the accommodation I initially booked. Bed was comfortable.

− They initially double booked the property I payed for so I was sent to another which was very unclean and in poor condition. (Broken blinds, stained carpets, hair and bugs on bed). They then offered to send me to a bigger apartment in the same complex which was nicer however the living room table was falling apart as was the kitchen stool and the couch was heavily stained to the point I felt too uncomfortable to sit on.

Guest review

10.0

Everything

My stay was terrible.

1.0

The only thing I liked about the accommodation is that it was easy to locate and situated at a good spot.

− I didn't like a lot of things. First, it was so hard getting the key from the key box after I used the door code to enter the house. We never saw or met the host for the entire stay and we had so many issues that we needed help with.. All the numbers they put on booking.com was not connecting. We called these numbers severally and they never connected. The wifi password they gave us was incorrect so we could not use the wifi throughout our stay there. Network reception too was very poor. The room was so dirty with visible stains on the carpet, walls and mattress. Everywhere was dirty, filled with dust and cobwebs (especially in the lights and corners of the room). The heaters were not working and when we messaged the host on booking.com, they said the central regulator has got no batteries in it what is why we can't regulate it (we were surprised that the host replied to our message because we had sent previous messages where they ignored so it was a miracle) so we had to stay in the cold for all the nights we lodged there. The bin didn't have a liner and the bin was very dirty. The lighting was very poor with certain parts of the studio having no lights. The hot water used to go off at certain times in the evening and we couldn't get hot water at those times in the evening. The duvet, throw pillows and blankets were smelly. The day after we got there, we called the actual property owner (found their number on the notice board) to ask for help since we could not get through to the host and they were helpful but they couldn't do much to help us. Two people came to knock on our door and claimed they were suppose to lodge in our room yet we had one more night there and it got us thinking if the host had double booked the room. In fact, if we could have gotten a refund, we would have but we saw from other people's reviews that we couldn't so we just had to stay there. It is a waste of money. Invicta studios is horrible.

Awful

1.0

Nothing

− The room had dirty walls, stains on mattress and cobwebs everywhere (in the light case, corner of the walls, corner of the ceiling. The kettle stand was very dirty with actual dirt particles. There was a stench in the wardrobe and the throw pillows on the bed. The room was extremely cold. Heaters were not working and we stayed in the cold for our entire stay at the studio. A message was sent to the providers and they said they were aware of the heating situation