Stylish private flat San Miguel

Guest review

3.0

Lage Inneneinrichtung Ruhe

− Klimaanlage im Wohnzimmer kühlte nicht Gastgeber meldete sich auf mehrere Anfragen nicht Wollte sich dem Problem nicht annehmen

Disappointing

4.0

The air conditioning was not good at all. We were hot all night long.

− Air conditioning

Dishonest owners kept payment after cancellation and lied about it

1.0

Looked good in the pictures. But never found out, because they did not respond to (multiple) calls or messages trying to get details of access with my 78 year old mother, so we cancelled.

− They refused to repay the cost on cancellation and pretended they had not had a request from Booking.com to do that. Dishonest throughout multiple contacts. Most messages sent by AI (same pointless message 20 times). Did not respond to phone calls on “contact number”. Avoid this property, there are plenty of others in the area who will actually respond to contact. If you book here and there is a problem then it will cost you.

We loved the space and would return on a future trip.

9.0

The location is fantastic and the rental was very comfortable. Having 2 bathrooms was really nice.

− Our only complaint was the limited hot water. It is expected in these older buildings, but we had to space out our showers to ensure everyone had enough warm water.

Overall, Good Stay!

7.0

This flat is living like a local, right in San Migual Square, the mercado is steps away for a quick bite to eat. There is a list of places to eat or visit that the host has provided as well. It is a 7 minute walk to the Palace, steps away from shopping and Plaza Mayor. About a 24 minute walk to the major museums. The flat was clean and the beds were comfortable, the 2 bathrooms were updated and clean. They provided towels and small gel and shampoo. Extra towels are in the drawer in the front bedroom along with extra sheets. Overall a nice stay.

− If noise is an issue, you are located in a lively square that can be noisy at night. The floors are original hardwood and creak with stepping on it. There is no heat, but they did provide space heaters. It is over a 100 year old building, so although updated, noise is to be expected. Would have liked more shampoo, conditioner and shower gel.

Good

7.0

Location was great and the apartment was spacious and bright. It was tastefully decorated and very clean.

− It was 0 degrees at night and the heating was inadequate for winter temperatures. The aircon only blew out cold air and the two cheap plug-in heaters weren't enough to warm the room. I see from reviews this was brought to the attention of the owners by other guests over a year ago and nothing has changed. The bedding in the bedrooms were light-weight summer duvets and so we slept in our jumpers. I asked about parking a few times but only got an auto-mated response about downloading an app and I never got a response to my question.