Sunset Plaza Beach Resort Puerto Vallarta All Inclusive♡

We would highly recommend this hotel. The property and staff were wonderful. It was a great location. The iguanas were a

9.0

We really enjoyed the size of the property. It felt like we were the only people staying there most of the time.

− Occasionally the hot water wasn’t hot.

Amazing Gem in Puerto Vallarta

10.0

What a wonderful stay here. The staff was awesome, kind, and very attentive. The food was great, varied, and abundant; however, the breakfast could have more variety and more Mexican options. At first, I was hesitant about not having a huge buffet selection, but the à la carte option was much better in terms of quality and freshness. The steaks were out of this world! The drink and bar menu was very complete, and the bartenders at both the Aqua Bar and the Hotel Bar were amazing. They were always kind and provided excellent service. We did not have many issues securing pool chairs, unlike some reviews mentioned. However, occupancy was not full during our stay, and I can see how it could get busy quickly with higher hotel occupancy. A big shoutout to Franco, a passionate and amazing cocktail master. Seriously, have him make you some unique drinks. His technique is insanely good. Also, shoutout to Jorge and Gabriel at the pool, and to our butler, Alfonso. They made our stay feel magical and enjoyable. Thank you for your dedication and always kind attitude! We would definitely come back in the future!

− The outlets on the room were loose, so if you are using any multiport charger, that won't work and it's annoying. We had the same issue with the hair dryer.

Guest review

1.0

− I am writing to express my deep dissatisfaction with the outrageous attitude and disgraceful policies the resort has exhibited regarding modifications and cancellations to my reservation. This isn’t just about "no exceptions." It’s a blatant, ruthless cash grab where the resort prioritizes profit over basic fairness and respect for customers. Squeezing every goddamn dollar from guests under unjust, unreasonable terms is outright unacceptable. Let me make this crystal clear: Booking.com is a third-party platform that does NOT run or operate the resort. I’ve confirmed with them directly that any decisions about cancellations or modifications rest entirely with the resort directly. The pathetic attempts to deflect blame onto Booking.com are dishonest and misleading—a serious red flag for anyone considering staying at this resort. If the resort actually want to retain clients and earn genuine recommendations, they need to take ownership of their policies and the real-world impact on guests. They approach is driving customers straight into their competitors’ arms, not building any loyalty. Furthermore, due to the recent cartel violence creating a dangerous environment in Mexico, even the US government advises against travel there. I had no choice but to alter my plans—would anyone in their right mind willingly travel to a place where they might feel unsafe, face violence, or get stranded? This is not my fault, and your intransigence under these circumstances is nothing short of callous. Bottom line: I will not recommend your resort to anyone.

Guest review

10.0

El kids club, la comida y albercas familiares.

− La ubicación de los baños.

Guest review

10.0

El todo incluido a la carta la calidad de los alimentos fue diferente y buena

− Le faltan camastros y había pleito por ello

I would recommend this hotel to my friends. I loved it.

10.0

The staff is so attentive. I had dental surgery during my stay and they were eager to assist me in any way they couple. Kept my ice packs in their lobby freezer. I can’t say enough about how awesome they are.

− The only thing I would suggest is adding a seating area along the oceanfront of the property that isn’t located on the beach or by the pool. It would be nice to have a comfortable chair on the grass. At times, I didn’t want to sit by the pool, on the beach, or in a restaurant, and a quieter, more relaxed option would have been appreciated.