Stylish Apartment Close to London Bridge

Guest review

5.0

− Llegamos a londres y nos dijeron que no podíamos entrar al apartamento por un problema en las tuberías. Pasamos horas sin que nos contestaran y nos dieron un apartamento diferente en un lugar distinto. Al llegar, estaba todo bien pero el armario de la entrada estaba lleno de toallas sucias, la secadora no podía usar y mas cosas. En general no fue tan mal, pero tampoco bien.

I want a full refund

1.0

Nothing

− I was not giving the keys by the property I did not stay at the property

Very good

8.0

We had a decent stay, where it was comfortable for a couple days, but it was hard to live with other people when there w

4.0

That it was able to fit a large group of us in one space

− - many stains on the floors, blankets, couch, etc. right when we entered the apartment - no hot water for showers - all blankets and towels were damp

Extremely disappointed!!!

2.0

The location Return of damage deposit......but we are now waiting on a refund for our stay!

− Only not given it a 1 rating as it was in a good location for us! We have just returned home after a weekend stay here and have requested a refund for our stay, we were extremely disappointed with the accommodation and service provided throughout our stay. I will list the issues from arrival to departure below, from the moment we arrived we emailed the host about the issues along with photographs, but got no response. The only response I got was about the WiFi when I was called about it by who I presume is Stephen Cookey the host, who said he would send someone to look at the issues on the Saturday but they never came. We were willing to stay the 2nd night if these issues were sorted like we were told, but if we had known they weren't going to be we would have found alternative accommodation, however once we returned to the apartment on Saturday evening at approximately 2030hrs expecting the said faults to be fixed it was then too late to make alternative accommodation arrangements. The list of faults are as follows- 1. Key lock box was hard to find as was not as described 2. Front door not fully secure was rattling in the wind Deadbolt lock on door did not work 3. Bedroom window handle missing completey, unable to close window, had to makeshift secure with a coat hanger, completely inappropriate with the weather/storm this weekend. 4. Front room window won't shut properly, window catch broken, wind constantly blowing in with the weather/storm. 5. Oven door broken, had to wedge shut with a chair whilst in use. 6. No mattress on the sofa bed at all. We had to sleep on top of the cushions on the couch. 7. Bathroom door lock broken, unable to lock or shut. 8. Shower when from scalding hot to freezing constantly throughout use. 9. No WiFi throughout the entire stay, which also meant the TV was unable to be used (the host did ring me about this, but nothing was resolved). 10.

Misleading listing

1.0

Lift to the 4th floor.

− Misleading listing of available facilities. Made to wait about an hour in the cold past the check-in time. Was fined by the council for parking outside the accommodation, after being told by the host it was ok to park outside. No private parking is available on site, although listed online as an option. No fitness facility available.