HydePark Queens Gate Apt

Mouse-inhabited apartment Everything is negative،

2.0

I didn't like anything

− The apartment is located in the basement.

Good

7.0

Disappointing Stay with Major Issues Despite Good Location

5.0

− We stayed in this 2-bedroom apartment from November 8th to November 13th with 8 members of my family, and unfortunately, our experience was far from ideal. The first shock came upon arrival when we discovered that the apartment was located in the basement something we hadn’t been informed about. The second, and more troubling issue, was that the heating for the entire apartment wasn’t working, leaving us freezing on our first night. Despite contacting the host multiple times, we were repeatedly told that the central heater was operational. We insisted on an additional portable heater since there was already one in the apartment, and thankfully, they provided another the next day. However, things got worse. The second day, the toilet, shower, and sink in the main bedroom stopped working due to a major drainage problem. It was a nightmare trying to manage with just one bathroom for all eight of us. To make matters worse, we had to remove water manually ourselves. Despite reporting the issue to the host through WhatsApp (since phone contact wasn’t possible), the drainage problem wasn’t resolved until a day before we left. The apartment’s location is nice, but the interior is disappointing. The furniture, including the beds and wardrobes, is very old and worn out. The only positive thing I can mention is that the host allowed us a late check-out until 12:00. Overall, our stay was a frustrating experience, and I wouldn’t recommend this property unless significant improvements are made.

Nice neighborhood, sketchy apartment.

6.0

The property was in a great location in London, lovely, safe neighborhood.

− The sofa bed didn’t work, one of the bathroom showers didn’t work. The freezer had frozen over and caused the door to remain open. When issues were brought up the owner said she would take care of them but didn’t. The furniture was worn, there was a very scary mold in the shower that did work. It felt a little like we were camping in the middle of London. There were no towels for cleaning in the kitchen, nor were there paper towels. We had to get our own.

Very good

8.0

Very good location. Basic facilities. Description of apartment is accurate. 2 bedroom and 1 sofabed, 2 bathrooms. Contact person of apartment replies quickly to any questions or requests.

Our stay was comfortable and all in all we enjoyed our short time in a very convenient part of London

7.0

Close proximity to the venue for our conference. Close to restaurants and shops. Walking distance to coffee shops. We hugely appreciated the flexibility with check in and check out times.

− An extra set of keys would have been helpful.