Apartment moments from Hyde Park

Unpleasant flat

1.0

The location

− The flat was smelly the kitchen was unusable due to smell unsure if bedding was fresh no lighting in toilet or shower room asked to be foxed was not the outside has seating area but looked dirty and unable to use the location was great but would look for somewhere else for price

Not for the fussy

7.0

The property was in a nice location. It was spacious and the host was very responsive (best to contact on mo ile rather than via the app.) it is one of the few accommodations that accommodated a group of 5 adults. We literally just needed a place to sleep and shower as we went out for a hen do. The host had the pkace nicely set up with folding beds and a sofa bed to cater to the group. Would definitely consider staying here again.

− There were a few minor things that can use improvement. Only 4 towels, no liner in the bin, pillows were very thin, one of the folding beds were missing pieces and I almost fell through it, ended up just putting the bed on the floor. I had very low expectations due to previous reviews, but it wasn’t as bad as they said. This of course is coming from a simple backpacker, not fussy and easy going.

Very dissatisfied

4.0

The heating was on- made a huge difference having a warm place to come back to. Location was ideal for all our needs in London.

− We arrived, and couldn't get in as the landlord had changed the key code number- after contacting him, we were able to use the new number to access the flat. This was unacceptable after a long train journey. We entered the flat and the place had not been cleaned- duvets and towels left on put up beds, dirty crockery and utensils in the sink, rubbish not taken out and no toilet paper

Stay somewhere else

1.0

Location

− I booked this apartment for five days, and it turned out to be a complete nightmare. We arrived after 3 PM, which was the agreed-upon check-in time, only to find the apartment in an appallingly dirty state. When I contacted the landlord, he admitted that the cleaner hadn't arrived yet and suggested we leave the apartment until 5 PM. We returned at 6:30 PM, and the cleaning lady was still there, claiming she was almost finished. We noticed there weren’t enough towels, so we mentioned it to her, and she assured us that more towels would be provided the next day. However, once she left, it became clear the cleaning was superficial at best. The floors were dusty and dirty, the kitchenware was unclean and even had hair on it—completely unhygienic. The apartment’s condition was appalling. Most of the furniture was broken, making it not only uncomfortable but also dangerous, especially for children. There were hazards everywhere that made it feel unsafe to stay in. The following day, we left early in the morning and returned after 7 PM, only to find that no extra towels had been delivered, and there were no toilet rolls provided. On top of that, the bathroom sink had drainage issues. I contacted the landlord again to report these problems, and he simply told us to leave the keys when we went out the next day so someone could address the issues. The next day, we left early once more, but upon our return in the evening, we found the keys untouched and no cleaning had been done. Once again, I reached out to the landlord, and his response was dismissive—he suggested we buy our own supplies, promising reimbursement, and assured us the apartment would be cleaned the following day. Unsurprisingly, these promises turned out to be lies. The entire stay was incredibly disappointing. The lack of cleanliness, broken furniture, unfulfilled promises, and poor communication from the landlord made our stay unbearable. I would never recommend this apartment to anyone.

Perfect for what was required.

10.0

What a dump! DON'T STAY HERE!

1.0

I didn't like anything about it except the location.

− The sheets on the beds were dirty and stained. There were a pile of used, wet towels in the bathroom, with no clean towels evident. There was no soap or toilet paper, in fact the soap dispenser was filled with water. The floor, especially the rug was filthy. The kitchen counters were sticky. No electric kettle or TV. The decor was ugly with the furniture pushed against the walls-the opposite of a homey feel. The description lied, saying there was a view - it's a basement apartment with 2 air shafts for the only natural light. No terrace, as promised, just the concrete floor of the air shafts, which had locked gates preventing anyone from getting out to them. It was so gross I didn't even want to sit down-we left after the first night to a nice hotel across the street. Finally, every time we contacted the owner/manager, he was full on nasty to us. And the Booking.com complaints department was useless. Apparently Booking.com does not vouch for any of the properties on their website and would not even contemplate any kind of refund.