Harenae Beach Gateway by Wonderful Italy♡

Une honte! Disastrous experience!

1.0

− Dirty and substandard accommodation* The arrival was a complete nightmare! The accommodation was dirty, with obvious traces of previous guests, the sheets were used and there were no clean ones available. We were forced to find a hotel at the last minute, which added extra costs to our stay. We contacted Booking to request a refund and compensation for the hotel costs, but unfortunately, they refused to take into account the additional costs we incurred. We find this outrageous, especially since we chose this accommodation through Booking for the security and guarantee it offers. We are very disappointed with how our issue was handled and do not recommend this accommodation to anyone. Hébergement sale et insalubre* L'arrivée a été un véritable cauchemar ! Le ménage n’avait pas été fait et il n'y avait pas de draps/serviettes propres disponibles. Nous avons été contraints de chercher un hôtel à la dernière minute (à minuit), ce qui a gâché notre séjour. Nous avons contacté Booking pour demander un remboursement et une indemnisation pour les frais d'hôtel, mais ils ont malheureusement refusé de prendre en compte ces frais supplémentaires. Nous trouvons cela scandaleux, d'autant plus que nous avons choisi cet hébergement via Booking pour la sécurité et la garantie qu'il offre. Nous sommes très déçus de la gestion de notre problème et ne recommandons cet hébergement à personne.

Beautiful location, nice view, serenity. Needs a bit of an upgrade

8.0

Location was perfect, beautiful view, very close to a nice beach (walking distance - a nice walk from the apartment). Though parking seems a bit tough at first, it's actually easy to manage and park.

− The apartment has a bit of an oldish furniture.