Peaceful Apartment in Neapoli, Exarcheia

Guest review

5.0

Her odada ayrı bir yatak olması. Merkeze çok uzak olmaması

− Yataklar gicirdiyor. Klimadan sürekli çatırdi sesi geliyor, bu bizi rahatsız etti. Banyo havlusu yok bunun için ek ücret vermeniz lazım. Check in işlemlerinin öğleden sonra 3 olması da ayrı bir problem

Wir haben für zwei Nächte gebucht und mussten vor Antritt der ersten Nacht um 00:15 Uhr ein neues Hotel finden.

1.0

Die Lage war okay.

− Beide Betten hatten Bettwanzen und nach Absprache mit dem Kundenservice und der Unterkunft wurde die Rückerstattung mit einem sehr schlechten Ton und sehr angepisst abgelehnt.

Guest review

1.0

Nothing

− It’s a scam

The worst accommodation experience I've had in 20 years of international travel.

1.0

Nothing.

− I had an absolutely terrible experience during this stay. From the first night, we found numerous bed bugs in the beds. I was unable to sleep due to the infestation and had to leave and sleep elsewhere in the same night. I immediately informed the hosts, and they said they would call a pest control service. However, they still expected us to sleep in the property on the other day of the supposed disinfestation, which is completely unsafe and unacceptable, and usually not enough to contain bugs infestation (and it was a lot). No alternative accommodation was offered, nor did they confirm any refund or compensation (we would have just accepted a refund and leave). The disinfection was made with all our open luggages inside the apartment, when we arrived in the apartment again, the floor and our luggages/clothes fully dirty from some cleaning product, the beds were left in disarray after the treatment and we had to reassemble them on our own and sleep in the same environment, which still had bed bugs present (of course). I even took photos on the second day as evidence, clearly showing the bugs were not gone. But the owners didn't give a shit, telling "they did something". Despite repeatedly contacting the hosts, no real solution was provided, and we were forced to find and pay for another place ourselves. We claimed the refund several times after the stay and they said they will not refund it, because "they did something"! No matter this way has been a disaster for the guests. The way the situation was handled (lack of accountability, unsafe conditions, and no assistance in finding alternative lodging, and not refunding) makes this the worst booking experience I've ever had. If I could give zero stars, I would.

Passable

5.0

Appartment was not so far away from Athens cetrum. Easy to reach by public transport. Nice and responsive host.

− The apartment wasn't well-equipped. Towels and toiletries were offered at an additional price. There were no chairs or tables in the bedrooms. The kitchen equipment was quite poor; for example, there was a filter coffee maker but no carafe. I suggest investing more in the equipment, and it would be fine.

Exceptional

10.0