Bournemouth Carlton Hotel By Sunday♡

God beliggenhed.

8.0

Rigtig fin beliggenhed i forhold til strand. Super med adgang til pool.

− Det var meget varmt (juli måned) så det var en skam at der ikke er køleskab på værelset. Morgenmaden er ikke noget tilløbsstykke, vi spiste der kun 3 ud af 6 gange. Hotellet bærer præg af at være lidt slidt.

Overall we had an excellent stay the staff were very good, and the hotel was lovely.

9.0

Location brilliant right near the beach, our room was superb in a superior standard room top floor amazing views from the balcony very comfortable large bed, tea and coffee making facilities and large remote control tv large wardrobe, plenty of furniture and large bathroom with shower and bath. Breakfast was excellent and I would particularly like to comment on member of Staff called Ben, I am disabled, and he could not do enough to help me at breakfast time and give me info on the area too went above and beyond his role to help me. Hotel room very clean and smelt nice.

− We liked to have our morning coffee and eat our breakfast on the bar terrace. We did notice sometimes in the morning and afternoon full cigarette ashtrays on the tables. My Husband and I are non-smokers and found this unpalatable. I feel smoking should be banned especially as there are children around too and its not healthy for them and the full ashtrays do not look nice. Also Guests should be told not to feed the seagulls because they had done alot of droppings on the balcony ledge on our balcony not others, feeding them encourages them.

Very enjoyable exceeded our expectations

9.0

Food exceeded expectations and was good portions and very tasty - staff were lovely friendly despite sometimes being rushed and busy - rooms public areas clean bed mattress very comfortable good sleeps

− Rooms very very hot and difficult to cool In evening despite fan and leaving window ajar

Disappointed

4.0

Charlton hotel looked, then they moved us to sister hotel next door.

− East cliff hotel they moved us to was run down, no air conditioning, main reason we booked Carlton hotel.

What happened

6.0

Reception is pleasant and professional Location is superb Room is provided with fans (good for summer) Bar serves varied drinks Let you leave your luggage in reception after check-out, you can stay and lounge

− The room is dusty Toilet does not flush properly and smells Water is instantly hot even when you turn the cold water on They don't answer room service and reception calls, you have to go down and ask them directly Swimming pool is dirty, surrounding greens not maintained They don't provide toiletries (basic toothbrush, toothpaste, water cup maybe?)

DO NOT STAY AT THIS HOTEL EVER!! NOT WORTH THE LOCATION OR INITIAL LOW PRICE!! THEY WILL CANCEL ROOM

1.0

NOTHING

− DO NOT STAY AT THIS HOTEL - DISGUSTING SERVICE, NO MANAGER ON SITE, CANCELLED MULTIPLE ROOMS OF OUR GROUP BOOKING & LEFT PEOPLE STRANDED WITH NO ROOM - ALL THEY CARE ABOUT IS RESELLING ROOMS AT A HIGHER PRICE. FACILITIES ARE AWFUL. NOT WORTH THE LOCATION OR INITIAL LOW PRICE!!