Juma Amazon Lodge

Conhecer a Amazônia pelos olhos do Juma é uma experiência diferenciada e inesquecível!!!!

10.0

Tudo!!!! A experiência é inesquecível! O local é maravilhoso mas realmente a experiência de lidar com as PESSOAS do Juma é o ponto alto da estadia!!! Parabéns para Cida, Roger e toda a equipe do Juma!!!

− Nada!

Komfortabler Aufenthalt im Regenwald

9.0

- die Poolanlage mit Flusswasser - der Bungalow selbst - die gesamte Anlage in sehr gutem Zustand - sehr freundliches, hilfsbereites, herzliches und proaktives Personal: alle fühlen sich immer zuständig - tolles Management

− Die Ausflüge könnte man optimieren: - schade, dass wir bei drei Nächten nicht dorthin gebracht wurden, wo man gut Flussdelfine sehen kann - schade, dass beim Kanuausflug nur eine halbe Stunde Kanu gefahren wurde

Not up to snuff for the price point

5.0

Great remote location, great infrastructures (buildings, rooms, walkways, dock). Good transfers from Manaus (two vans and two speedboats each way) that feel part of the adventure. Comfortable beds. Availability of rooms with AC. Kudos to Isaac who was a very informative guide.

− Value for money is where it falls short. For a high end, premium priced resort, compared to similarly priced resorts we have visited around the world, Juma crashes and burns on the service aspects. Food is consistently bland, hot dishes are served cold or lukewarm at best, and has induced digestive issues in everyone in our party. At that price point, you also get charged extra for any alcoholic beverages, clashing with the common practice of all inclusive resorts of offering free local beers and spirits and charging for fancier stuff. Hosting an international clientele, it is rather surprising that most of the staff has very limited capabilities in the English language, which in turn becomes a barrier in getting/offering service. Maybe because of this language barrier, vast majority of staff are zero forthcoming and don’t seem customer focused at all. Meal times are set at 7AM, noon and 7PM, for a fixed period of one hour each. You feel hounded and rushed thru the meals, with waitstaff being too keen to take plates away. You are also invited to leave the dining room after the set period of one hour, which trains you to make meal times a come in/eat quickly/get out kind of drill. Wifi is available (good thing) only in the reception area (not so good thing, considering the price point of this resort). All in all, at this price, we expected to be delighted. We were definitely not.

Outstanding jungle experience

10.0

Fabulous location, delicious food and exemplary staff

− Nothing

Recomendo para quem gosta de contato com a natureza e ambientes exclusivos

10.0

Local muito especial, com atendimento cuidadoso. Ideal para quem busca uma experiência real de conexão com a floresta. Ouvir os sons da mata e tomar banho em piscina de água de rio são diferenciais. O pacote inclui boas opções de passeio, como assistir ao nascer do sol e canoagem. O fato de o Wi-Fi estar disponível apenas na recepção também é um ponto positivo, pois favorece a desconexão e uma presença mais consciente na experiência.

− O check-out é cedo, às 8h30. Apesar de entender a proposta da experiência ecológica, senti falta de ar-condicionado para dormir.