Stay in Islington

Very good

8.0

Disappointing

4.0

This studio was a short walk from the tube station.

− Prior to getting there I never received an email or Whats app message telling me how to obtain the key to the room. The next door neighbor and one of the tenants tried to help us contact the management group, without success. We were outside the front door over an hour waiting for someone to help us. Finally, Carlos, the handyman showed up. He was willing to help us. He called his boss and miraculously got a hold of someone. He handed me his cell and the person I spoke to wanted proof of the confirmation. Carlos took a picture of it with his cell and sent it to her for me and then he retrieved the key for us. Thank you, Carlos, what a life saver!! The room did have clean linen and a full sized bed. It has older windows, without screens ; one was open when we finally got inside the room. There was a mop bucket full of dirty water in the kitchenette space. The shower did not have a shower curtain, it solely had a 2 foot section of plexi glass to separate it from the toilet. The floor of the shower was shared with the bathroom sink. We looked for hooks and a shower curtain, none were in the cupboards there. When the shower was used the floor by the toilet would get covered in a puddle of water. There was a watermark at the bottom of the bathroom wall, so apparently, water "puddling" has been an issue here before. The floor in the main room was dirty and on the second night there we battled ants on that floor. The back yard was overgrown with weeds and had a tub and broken down shed. The one cool thing about this stay was seeing a red fox waltz through this back yard.

Booking.com have also been unhelpful, so beware!

1.0

Absolutely appalling hosts! Double booked our room, let the other people in early and have not refunded the money and stopped replying to messages

− This host knows they double booked and are aware that they need to refund the money, yet have so far given, lost messages, broken phones, holiday and not knowing how to issue a refund as excuses so far.

Bad

1.0

Exceptional

10.0

Either a scam or a very unwell old lady

1.0

I didn't actually get to stay there, so I didn't like anything about it

− There was no contact from the property owner, no informationabout check in. I tried to contact them via all the info on the profile, booking.com tried to email and call them, no response. The number on the profile is not for this property but a neighbour who tried to get hold of the owner, who allowed her to pass on the key safe number, but the owner had not left a key in the safe so I was homeless and alone in London. Booking.com say they will 'reallocate' you but they don't, they just cancelled the booking then you have to pay for a last minute room somewhere and they refund the price difference, but there was nowhere in this part of London available for less than £500 which obviously I don't have available so I was homeless and alone in London. I was really sad and scared, and absolutely furious.