Chelsea Studio

Guest review

1.0

− Would not recommend! Unless you want to share your stay with mice. Was accepted for 2oclock check in, got there at 3pm and was refused to go in, cleaner had not yet been however I know it says check out at 2 but when you request for something it has to be manually accepted by the owner which it was for check in between 2-3pm! Anyway, check in was then said to be 5pm, went back to the flat for 5:40pm and low and behold the cleaner was still inside the flat, with music blaring from the tv and was told by her to wait! Although check in is supposed to be 5pm originally! Waited for 15 minutes outside the flat with two children. Fast forward, we was led on the sofa around 9pm and noticed something across the floor, got up to check and it was mice! Kids screamed and it disappeared. Messaged the host, swore to me that they’ve never had this problem with the flat, I assured them it was mice and multiple people seen it. Tried to cover the radiator cover at the bottom as that’s where it came from, Saturday night around 9pm the same time, it was back!!!! 2 of them, ran under the bed then onto our cases, unable to go anywhere else and bus wasn’t to come home until Sunday midday, we unfortunately had to stay put however had very little sleep as it was in the flat all night until around 6am scurrying around. Very poor communication with host. Offered to reimburse me the money which I had to message for nearly two weeks later for them to only send me back £50. Absolutely disgusting. £385 to spend a weekend in a flat invested with mice! Very poor customer service. Would not recommend and has been reported to relevant people

Overall had a nice stay

5.0

Property was lovely and clean and very modern, But kitchen area was very very small, bathroom sink was blocked struggled to empty water and shower dial were loose, and shower was coming on through the night and then left dripping noise

− But kitchen area was very very small, bathroom sink was blocked struggled to empty water and shower dial were loose, and shower was coming on through the night and then left dripping noise

Boa localização mas alguns serviços não funcionaram convenientemente ou não funcionaram de todo

4.0

Localização

− Problema com a chave, sem que o anfitrião tivesse resolvido a situação Tv e frigorífico não funcionava Lavatório e duche entupido

Guest review

8.0

Fab location, very safe, opposite sainsburys. Lovely building

− The plumbing was slow to drain from the shower and came back up the bath when the washing machine was on.