LH Twizel Fountain Retreat♡

Gorgeous stay in a quiet and beautiful town far from the city life. Loved every minute of it.

10.0

The host provided us with a very nice warm welcome for our honeymoon stay. There were homemade cookies, snacks, drinks, and a beautiful card left for us on the arrival. The property is located in such a beautiful location. Can't wait to go back again.

The hosts displayed an unprofessional attitude, imposed unreasonable extra charges, and treated us in a way that felt bo

1.0

We experienced several issues during our stay that left us feeling uncomfortable and disappointed. First, we were unexpectedly asked to pay an additional charge in cash, without any proper invoice or receipt—only a handwritten note with no business details. Our original reservation was for 3 adults and 1 child, however, additional family members joined later. We intended to inform the host after settling in, but before we had the chance to respond to their message sent at 16:43, two individuals claiming to manage the property showed up unannounced at our accommodation around 17:00. They demanded an additional $210 in cash. At the time, we only had $200, which we handed over under pressure. No official identification was shown, no payment standard was explained, and we were left feeling unsafe and extremely uncomfortable. Their sudden visit and the demand for cash payment without transparency or verification was completely unprofessional. We felt compelled to comply in order to avoid further conflict and disruption to our holiday. Additionally, they mentioned that their cameras could record audio, which further heightened our concerns about privacy and safety. After we checked out, we were contacted regarding damage to a refrigerator liter and asked to pay for repairs. We were shown photos, but based on their photos, the damage was not brand new. As we only stayed one night and had no knowledge of any damage, we refused to take responsibility. We were told it was still our fault for not reporting it, but it is unreasonable to expect guests to inspect every appliance upon arrival, especially for us only stay one night. Suggesting that the damage was due to the number of guests staying is both unfair and discriminatory. We found their behavior toward us as guests to be disrespectful and biased, which is unacceptable. For future guests, we strongly recommend checking and documenting the condition of all facilities upon arrival.

What a fabulous place! Don't miss it!

10.0

A beautiful house in a beautiful location. Well appointed, comfortable and a pleasure to stay in. Our only complaint was that we couldn't stay longer...

− Nothing

Would’ve stayed longer

9.0

Fabulous clean home with ampful space Beautiful location with all facilities maintained

Exceptional

10.0

This was an amazing property!

Exceptional

10.0

A beautiful backyard perfect for star glazing at night. It was so peaceful and quiet and we all had a great rest. The host was super nice and helpful!

− Nothing!