Penthouse on the Harbour - Pittenweem♡

Guest review

10.0

Location, the apartment was lovely

Guest review

10.0

Tout était parfait

− Rien

I enjoyed my stay immensely. This is probably the nicest place I have stayed.

10.0

It was lovely and bright, sparkling clean, and quiet.

House not cleaned on time, late check out not issued, bed linen locked away and not enough towels

4.0

We liked the accommodation, but had ongoing issues and communication was poor.

− We arrived at 4pm and the holiday let had not been cleaned. The cleaning staff arrived at 4:30 and disrupted our settling in period. This was really poor. We had 2 elderly parents with us and my son who is autistic. This disorganisation was unacceptable. We called the contact number to notify them and we were offered a complimentary late check out. I took this at face value and expected this would be communicated for our final day. However, on the morning of our departure, we received a message and email informing us that our check out was at 10am. Therefore, the complimentary check out had not been followed through. We had to hastily and hurriedly get out of the property before 10am as I didn't trust that we wouldn't be charged for late check out. I called the contact number and the late check out had not been followed up. Poor communication and team work. Proof that one department do not communicate with another department. Leading to mistakes and stress for holidaymakers. Next mistake made was that despite booking 4 adults in early on- only one bed had been set up. The sofa bed had no bedding available and when we went to get comfortable for bed, we found that the sofa bed bed linen including sheets, pillows and duvet were all locked away with a padlock in a chest in the living area. This was very frustrating and annoying as we were tired and ready for bed. We had to yet again call the office. They weren't able to offer a solution straight away. This was around 9pm. At 10pm, we were called back and told that the padlock key was in the emergency key lock area outside. We finally got our key a d had to make up the bed hastily and very tired and annoyed at this point! The person on the phone said that we did not notify them that we would be using the sofa bed, but I replied that we had clearly booked for 4 adults! Did they expect the 4 adults to sleep in the one bed?!

The property was very well equipped and a great location.

8.0

It was a great location. Enjoyed watching the busy harbour from the bay window in the living area.

− We didn’t feel like it had been cleaned properly. We took our shoes off at the door and the soles of our feet were black from walking on the wooden floors. The kitchen surfaces also felt tacky. Disappointed in how the bedroom was presented. It looked like the pillows had been thrown onto the bed and someone had been sitting on it. The throw was just over a chair like someone hadn’t finished making the bed properly.

Lovely apartment , a perfect base for relaxing and exploring the area exploring the area , highly recommend

10.0

Clean , cosy and comfortable

− Check out time