Hotel Dilley Grand♡

Comoda tranquila y relajante

10.0

Excelente

− Excelente

Good to stay but Work on service and there was no breakfast like it says in the app

5.0

It’s a clean place

− It’s to small to have a kitchenette inside the room it does give you a hand but still to small and the whole week I stayed mon- fri didn’t even bother to go knock to ask if we needed service or at least blankets change also there was no breakfast like it said on the app

Guest review

10.0

Cumple su propósito que es llegar a dormir, no hay absolutamente nada en los alrededores por lo que si requieres algo de comer o beber en la noche tienes que salir a la I35 pero no es algo que reprocharle al hotel. No se veía muy segura el área de estacionamiento en la parte trasera pero no hubo ningún problema. Cuentan con máquina de café a cualquier hora.

Superb

9.0

Guest review

2.0

This hotel knowingly double-charged both me and my family member for the same reservation and then extended the stay without permission, charging us for nights we never booked. At this point, they are fully aware of what happened and are refusing to make it right. It feels like they’re just stealing our money, and they are avoiding all responsibility. No one will return calls, and we’re being completely ignored. I’ve never experienced such blatant dishonesty and terrible customer service. Avoid this hotel! They will take your money and then refuse to fix their mistakes.

Poor

3.0

Nothing.

− We arrived and informed the staff (3rd day there) we were told we would receive a door code, but never did. We were assigned our room, the keypad did not work, so the door was opened for us by key - the room had not been cleaned. We were assigned a second room, went to the room and it too had never been cleaned. I immediately requested a refund which was promptly provided.