Superior Suite
Sleeps 4 · 77 m² · Sofa bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee/tea maker
Serenity Hotel Boutique By Alsol
★★★★★ 10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Playa del Carmen, MX
8.4 guest rating· 47 reviews
The five stars
Serenity Hotel Boutique By Alsol holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Swimming pool, Room service, Terrace, Spa/wellness center and Outdoor pool.
About this hotel
Luxurious Accommodation
Serenity Grand Suites Hotel Boutique in Playa del Carmen offers 5-star luxury with air-conditioned rooms, free WiFi, and private parking. Each room features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even include a kitchen for added convenience.
Exceptional Services
Guests can enjoy a 24-hour front desk, concierge service, and currency exchange. The hotel also provides room service and a delicious à la carte or American breakfast. With a restaurant offering Mexican cuisine and special dietary options, your culinary desires are sure to be satisfied.
Prime Location
Perfectly located near Playa del Carmen Beach and other popular attractions, Serenity Grand Suites Hotel Boutique is the ideal choice for travelers. Plus, with a paid airport shuttle service, your journey to and from the airport is made effortless.
Book your stay at Serenity Grand Suites Hotel Boutique for a truly unforgettable experience.
Rooms & rates
Junior Suite
Sleeps 4 · 40 m² · 2× Twin bed, Sofa bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee/tea maker
Double Room
Sleeps 4 · 64 m² · Double bed, Sofa bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee/tea maker
Deluxe Suite
Sleeps 2 · 25 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Private bathroom
- Shower
- Safety deposit box
One Bedroom Suite
Sleeps 4 · 56 m² · Sofa bed, Queen bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee/tea maker
One Bedroom Double Suite
Sleeps 4 · 40 m² · Sofa bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee/tea maker
Two Bedroom Grand Suite
Sleeps 6 · 102 m² · 2× Extra-large double bed (Super-king size), Sofa bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee machine
Two-Bedroom Apartment
Sleeps 4 · 420 m² · Large bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee/tea maker
Deluxe Double Room
Sleeps 4 · 77 m² · Double bed, Sofa bed
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
- Coffee/tea maker
Amenities
- Free WiFi
- Outdoor pool
- Rooftop pool
- Swimming pool
- Spa/wellness center
- Free Parking
- Breakfast takeaway containers
- Restaurant
- Bar
- Screens / Barriers between staff and guests for safety
- Snack bar
- Air conditioning
- Pets allowed
- Sun loungers or beach chairs
Show all 72 amenities
- Tour desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Family rooms
- Airport shuttle (additional charge)
- Access to health care professionals
- Airport drop off
- Airport pick up
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Currency exchange
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Evening entertainment
- Face masks for guests available
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Invoice provided
- Key card access
- Kid meals
- Laundry washed per local authority guidelines
- Lift / Elevator
- Live music/performance
- Luggage storage
- Massage services
- Nightclub/DJ
- Outdoor furniture
- Packed lunches
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Public Bath
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Shuttle service (additional charge)
- Smoke alarms
- Staff adhere to local safety protocols
- Sun terrace
- Sun umbrellas
- Terrace
- Wine/champagne
Location
10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Playa del Carmen, MX
- Check-in
- from 03:00 PM to 10:00 PM
- Check-out
- until 12:00 PM
What guests say8.447 reviews
+ Clean hotel+ Friendly staff+ Great location− Low water pressure− Limited breakfast options− Complaints about cleanliness
Cleanliness7.8
Service9.3
Location9.3
Room Quality8.3
Amenities8.3
Value for Money7.7
Superbe
10.0Le personnel très à l’écoute, l’emplacement,
Guest review
10.0Rien à dire
− Il faut un bon restaurant
Guest review
9.0Un hotel muy bonito y en muy buenas condiciones con unas instalaciones estupendas y muy limpias. El trato del personal fue impecable e incluso nos aconsejaron excursiones y lugares a los que ir a cenar.
− Al estar en temporada baja tanto el bar que hay en el ático como el restaurante para desayunar, comer... etc estaban cerrados. Pero es algo normal, no se puede tener todo
Guest review
9.0Limpeza, quarto grande, localização, funcionários gentis
− Nada, bom pelo preço que custa
Guest review
7.0Läget var bra och tjejerna i receptionen var så hjälpsamma och trevliga. Rummet var stort och fint. Utmärkt läge.
− Vi var där i april och därför fanns inga drinkar att köpa vid takpoolen. Trycket i dusharna var dåligt.
Hotels of Earth · questions
- Is Serenity Hotel Boutique By Alsol really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
›Internet
WiFi is available in all areas and is free of charge.
›Pets
Pets are allowed. Charges may be applicable.
›Parking
Private parking is possible on site (reservation is not possible) and costs USD 15 per day.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for US$15 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for US$25 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.