Syntagma Hotel Style Luxury

Guest review

9.0

I like everything, nice comfortable, clean and great location!

− Just need to have a reliable wine opener , the other one in the apartment doesn’t work.

Perfecto

10.0

Ubicacion y atancion del anfitrion

Very good

8.0

Bad

1.0

Τοποθεσία

− Our experience with this accommodation was extremely disappointing and far from what we expected. From the very beginning, the lack of communication caused enormous stress. We never received a message or phone call from the host to provide us with basic information, such as the access code to enter the property. We arrived late at night, exhausted after traveling, and found ourselves in a state of panic, not knowing how to access the place we had already paid for. For two whole hours, we waited anxiously, trying to find a way to get in touch with someone. Luckily, amidst this chaos, we were fortunate enough to meet a person outside the entrance who, by pure coincidence, knew the host. They managed to contact the host on our behalf, and we finally received the access code. This situation was not just unacceptable but showed a complete lack of respect toward the guests. Once we managed to enter the room, the problems continued. The room was extremely small, much more cramped than it appeared in the photos, and the cleanliness was terrible. To make matters worse, there was no hot water, and we received no instructions on how to turn on the water heater. Honestly, the lack of organization and care was infuriating. The only positive thing about this accommodation is the location. However, location alone does not justify the money we paid or the hassle we went through. Furthermore, the fact that the payment was immediately charged upon booking, with no communication or professional service afterward, was utterly disappointing. It seems like the only thing they care about is taking your money, not the experience of their guests. This experience left us feeling neglected and outraged. If you do not care about your guests' satisfaction, you shouldn’t be in the hospitality business. I would never recommend this accommodation to anyone, and I strongly suggest looking elsewhere for your stay.