Prestigious Penthouse Haven in London

Disappointing

4.0

The water from the shower had good pressure.

− The indications to open the apartment door were inaccurate. So we spent some time trying to enter. The internet was not working, and even though the host replied promptly, the problem was never solved. It was also difficult to access our own data as there was no signal in the basement apartment. The pictures of the studio can be deceiving as it was smaller that it looked like and there was not dinning table on the terrace.

Absolutely unacceptable. Do not stay here!

1.0

NOTHING. There were serious issues accessing the property. The key labeled "Suite 4," as noted in the instructions, was missing. I only managed to enter by using a key marked "Suite 3," which raises significant concerns about both the property’s security and its management. There was a homeless guy sleeping right next to the key box also, the position of the box is extremely worrying.

− When I arrived at the property I was extremely disappointed to find that it bears little to no resemblance to the images and description provided in the listing. The advertisement referenced "suites," but the space I was given was a small, dimly lit room with a pull-out bed, no kitchen area and no sitting area, completely misrepresented and not at all what I booked. To make matters worse, I had no mobile phone signal whatsoever inside the unit, due to its underground location, and the Wi-Fi was not functioning at all. The password that was given to me on the check in email was incorrect. I tried to call them but I had no answer. These conditions are completely unacceptable for anyone, let alone someone here on business. I returned back to the property a day later in order to take more photographs, however, the key was then completely missing! This left me with no choice at all to stay (even though I didn’t want to). I did not stay here at all, so there is absolutely no way I should pay and pay for the cleaning charge on top of this! However, booking.com and the property have failed to refund me!

Very good

8.0

It was close to shops, Westfield and was close to the centre of London. This was also a good place to stay as it was close to the underground.

− The rooms are very hot and we did only have one fan which didn’t make the room much cooler. Me and my partner stayed there 9 nights and unfortunately we were advised there wasn’t any towels or new bedding that we could be replenished which I found frustrating.

Very good

8.0

Don't stay here if you have dust allergies, NOT clean.

3.0

The size of the "Haven" was nice. There was ample room for the 4 of us. The 2 bathrooms were nice as well. The hosts were typically very prompt in replying. The location was close to a tube stop.

− The unit was NOT clean. It was gross. If you have any sort of dust allergy, avoid this place like the plague. We sent them several photos and requested the "cleaning deposit" back as we vacuumed several times and it was still bad. They were very good at communicating until we wanted a refund of some part, now they conveniently can't respond. Also, there was a crazy amount of moped riders who would line the streets at night in front of here. They were never unkind, but it was off-putting.

Very Spacious apartment, but missing touches, price reflects the not so gentrified area...

8.0

The appartment is lovely, high standard and very spacious in relation to the rental rate. The bed was comfortable and the shared areas of the building were well maintained. The appartment is on the top floor and has a large terrace..

− The key lock box instructions were incorrect and i was left outside in the cold trying to contact the managing agents. When i did contact the concierge service i was informed they were not actually the right people to speak with. The actual hosts did contact me rapidly and were very friendly but the information provided was not correct. As a single female returning in the evening i got a cab at night as the area felt a little unsafe. The appartment is lacking some basics, the 'kitchen' area had necessary facilities but there weren't any rubbish bags, tea towels, items for washing dishes. The living area was very sterile, really needed some softer furnishings. The arrival process was very long winded. I was required to provide Gov ID; I did this but then was told i needed it for every guest. I had invited a friend to stay for one of the nights but she was travelling. She did not have her id. I was informed she could not stay without details. Despite the fact that i would vouch for her! There is no lift and the bathrooms do not have anywhere to place toiletries therefore making getting ready difficult.