Double Room
Sleeps 3 · 22 m² · Twin bed, Queen bed
- Terrace
- Cots
Hostería El Troje Experience
★★★★ Km 4 y medio vía a chambo, Riobamba, EC
7 guest rating· 10 reviews
About this hotel
Luxurious 4-Star Accommodation
Hostería El Troje Experience in Riobamba offers a luxurious stay with a shared lounge, terrace, and bar for guests to unwind and socialize. The property boasts a restaurant, garden, indoor pool, and sauna, ensuring a relaxing and enjoyable experience for all visitors.
Family-Friendly Amenities
With a kids' club on-site, Hostería El Troje Experience is perfect for families looking to entertain their little ones. Additionally, the accommodation provides room service and luggage storage, adding convenience and comfort to your stay.
Exceptional Service and Entertainment
Enjoy a personalized experience with staff fluent in English and Spanish available 24/7 at the front desk. For some leisurely fun, guests can indulge in a game of darts at the hotel.
Book your stay at Hostería El Troje Experience now and make unforgettable memories in Riobamba!
Rooms & rates
King Room with Garden View
Sleeps 2 · 24 m² · Queen bed
- Terrace
- Cots
King Room with Mountain View
Sleeps 2 · 22 m² · Queen bed
- Cots
Double Room with Mountain View
Sleeps 3 · 40 m² · Twin bed, Queen bed
- Terrace
- Cots
Amenities
- Free Parking
- Private parking
- Breakfast in the room
- Breakfast takeaway containers
- Bar
- Pets allowed
- 24-hour front desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Family rooms
- Access to health care professionals
- BBQ facilities
Show all 65 amenities
- Broadcast Live sport events
- Cashless payment available
- Chapel/shrine
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Darts
- Delivered food - securely covered
- Designated smoking area
- Dry cleaning
- Face masks for guests available
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Games room
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Horse riding
- Indoor play area
- Ironing service
- Karaoke
- Key access
- Kid meals
- Kids' club
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Movie nights
- Outdoor fireplace
- Outdoor furniture
- Physical distancing in dining areas
- Physical distancing rules followed
- Picnic area
- Private check-in/check-out
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Shared lounge/TV area
- Shared stationery like menus, pens are removed
- Special diet menus - on request
- Staff adhere to local safety protocols
- Steam room
- Terrace
- Wine/champagne
Location
Km 4 y medio vía a chambo, Riobamba, EC
- Check-in
- from 02:00 PM to 10:00 PM
- Check-out
- until 12:00 PM
What guests say710 reviews
+ Limpieza del lugar+ Excelente servicio− Falta de servicios en temporada baja− Problemas con facturas electrónicas
Cleanliness8.2
Service8.2
Location6.7
Room Quality5.7
Amenities6.7
Value for Money5.7
Pésimo y de una falta de respeto a los clientes nunca me había ocurrido algo así
1.0Lo tenían cerrado y no avisaron
− Un hotel que no merece estar en booking. Lo tenían cerrado y me ofrecían abrirlo y dejarme solo en el hotel y todo abandonado, en un lugar alejado y peligroso.
Publicidad e información engañosa
5.0La vista desde la habitación. El tamaño de la habitación
− La información incorrecta sobre los servicios. En la descripción del hotel indica que disponen de restaurante, actividades, incluso hay fotografías de la piscina, cuando llegamos hospedarnos NINGUNO de estos servicios estuvieron disponibles. Le indique esto al administrador y me supo decir que lo único que podía hacer es irme a dormir y descansar, que ningún servicio estaba funcionando porque ellos se enfocan en eventos y no en hospedaje. Debido a mi queja me indico que lo mejor es que me vaya a otro hotel de su misma cadena y viaje de vuelta a Riobamba con mi familia en la noche, nos ofrecieron una mínima compensación por la información errónea en su web y en Booking pero jamás se dio. No recomiendo este hotel, a menos que se llame a preguntar si están operativos.
Profesionalismo
10.0La estancia, 10 de 10, todo limpio
− Nada
Guest review
10.0Excelente hospedarme en La Hostería El Troje realmente superó mis expectativas . El servicio fue excelente, las instalaciones muy cómodas y el personal muy atento a cada detalle . Una experiencia que sin duda lo recomiendo.
Guest review
1.0Nada, pusieron la excusa de que porque era entre semana no tenían los servicios que alegan en la página e incluso estaba más cara la habitación por no estar en temporada
− No te emiten las facturas electrónicas al correo, de hecho espere como tres días para que me corrigieran las facturas, y la subieran al sri, como es su obligación.
It didn't meet the expectations
4.0The breakfast (at least the first day) was really good, and the place is beautiful on the outside. Lacking on maintenance and just general care for the clients experience.
− Arriving they didn't have the keys to our room, we were 3 people and everything was set for only 2 (towels, amenities, water, chairs). We stayed for 2 nights and on the 2nd one, they couldn't help as with setting up the chimney and the complete breakfast, they had given us the day before. The pictures of the room had a cozy chimney area with cushions, no cushions for us... In general, we had high expectations and it didn't meet them at all.
Good to know
A deposit may be required at the property.