Baobab Africa Lodge Zanzibar♡

A Paradise Escape in Complete Serenity

10.0

A truly paradisiacal stay! Between the sound of birds and the little monkeys coming by, the experience was magical. Catherine’s massage is simply exceptional. The staff, always professional and attentive, deserve a big thank you, especially Momo and Seleeman for their impeccable service. Special mention to the kitchen: delicious and extraordinary meals! I highly recommend this place to anyone looking for relaxation and unforgettable moments.

Exotic garden, calm atmosphere, amazing sta

10.0

I had an excellent stay at Baobab Africa Lodge The staff is very professional and attentive. The place is calm, relaxing and offers a total disconnection. The hotel is beautifully decorated, surrounded by a wonderful exotic garden. The small pool on the terrace is a very pleasant extra. I highly recommend it!

Sehr empfehlenswert!

8.0

Unglaublich freundliches und hilfsbereites Personal. Sehr entspannt gelegenes Hotel, ideal zum Runterkommen und Erholen. Jederzeit wieder!

Amazing hotel and a perfect place to disconnec

10.0

A charming hotel, beautifully decorated with great taste. Bobby, the little monkey, is just too cute and adds a special touch to the experience. You immediately feel at home and completely safe, with staff who are very attentive to every need. Many thanks to the management for kindly allowing me a late check-out. Thank you so much

A beautiful and peaceful resort but poor management, water issues and security concerns

7.0

The resort is beautifully integrated into the lush vegetation, creating a peaceful atmosphere. The restaurant, built around a majestic baobab tree, is beautiful and throughout the entire resort you can see a lot of taste in the decoration and design. The swimming pool is lovely (although the water could be cleaner), the bungalows blend harmoniously into the natural surroundings and the overall atmosphere feels like a real haven of peace. Our bungalow was very clean and spacious, with an outdoor bathroom, a private garden featuring a jacuzzi (cold water only) and 2 sunbeds.

− Having worked ourselves as property managers on an island in Thailand, we are very understanding when it comes to the occasional issues with water or electricity supply: these things can and do happen. However, here it was constant. On the first evening, there was no hot water. When we asked at the reception, we were told the bungalow had been unoccupied for a while and they had simply forgotten to switch the hot water back on. Each following day, we had to go back to the reception to report there was no water at all in the bathroom. On the last day, we were unable to shower before leaving. In such situations, a meaningful commercial gesture should be the minimum. Instead, after raising our dissatisfaction, we were offered just one beer as compensation, which felt rather insulting. Another point is about safety and security. Upon arrival, the receptionist stressed the importance of keeping our doors locked at all times. Yet, after the cleaning on our first day, we found that the housekeeper had left the door of our outdoor bathroom open… Considering that we had already read previous reviews mentioning theft at this property, this felt completely inappropriate and worrying. To make matters worse, we learned today that an Italian family was also robbed during our stay… Finally, some members of the staff often seemed nonchalant, spending more time hanging around or playing tic-tac-toe than working. The absence of visible management on-site is quite obvious and as the saying goes, "when the cat’s away, the mice will play".

ALMOST EVERYTHING WAS STOLEN FROM ME

1.0

Great staff, lovely monkey

− I chose the Baobab for a vacation because it had excellent reviews. The resort is indeed welcoming, the staff extremely friendly (the barman is fantastic), and the food is good, with the exception of the modest breakfast. Wi-Fi is often down, as is electricity. The only beach within walking distance is very beautiful, while the island's other attractions are reached via a very bumpy road. The main problem is the LACK OF SECURITY: the Baobab is surrounded by a modest fence, the bathrooms have no windows, and my safe wasn't fixed to a wall. So one evening thieves broke into my lodge and, without having to force doors or windows, stole the safe containing all our money and many other valuables. The video surveillance system was broken, and the security staff was insufficient: it's clear that the theft wasn't due to an unfortunate circumstance, but rather the direct consequence of a negligent underestimation of the risks; for this very reason I've asked for full compensation. After an initial unacceptable offer, I was offered a 50% refund of the stolen money, ignoring everything else. I was also offered drinks and massages. In the end, I had no choice but to accept this last offer. I acknowledge that the Baobab management did not question the amount of damage I declared, which I also reported to the local Police. It's clear, however, that if thieves can access the rooms so easily, there's a serious security issue, and Baobab Africa Lodge should assume responsibility for the entire damage, not just a portion. I decided not to return to Italy immediately due to the prohibitive cost of the flight and because everything had already been stolen. After the theft, security was increased, which also proves there was a security issue and that the management should have awarded me full compensation. I thank the Baobab staff for their support of me and my family, and I urge the owners to change jobs.