Snowdonia View@puffin Lodges♡

Cosy and charming lodge for an enjoyable holiday but marred by initial cleaning and bedding issues

6.0

The lodge was quirky and cosy and very charming for our 5 and 7 year old with good equipment in it for entertainment and in the kitchen.. The setting was in a beautiful area of Wales that we haven't been to before.

− Unfortunately there were a few issues that impacted on the enjoyment of the holiday at the start with the lodge not having been adequately cleaned on arrival and dirty bedding still being in the property with the beds not made as the booking information had stated they would be. Then we found out that there was not enough clean bedding spare to make the beds up ourselves. After a long journey, it was disheartening for this to be our first impression . The owner was very understanding and apologetic though when we sought advice on what to do directly and we could tell it must have been disheartening for her too given that she had expected everything would be sorted for us and with her living out of area. We think there must have been a glitch somewhere along the line with the cleaning contractors and handover processes relating to the property. The bedding that we purchased from the local supermarket that evening was reimbursed and attempts were made to recontact the cleaners to complete the cleaning that was required which they did to an extent although we felt a bit uncomfortable and still had to do some further cleaning ourselves and they weren't able to clean the cobwebs from the outside of the property. The football table that doubled up as a dining table was a nice touch but a bit on the high side for sitting round for meals. In terms of the facilities it was quite confusing at the time of booking and on arrival which facilities were included or not on site and the facilties passes system at Haven is very confusing and expensive. These couldn't be purchased until arrival so we couldn't plan ahead. We would have loved to have gone swimming just for one day but there was no option to do this unless a 3 or 7 night pass was purchased so we ended up not doing this or spending much time on the site.

Guest review

9.0

Erg leuk huisje op een wat toeristisch vakantiepark.

− Voor alle faciliteiten (zoals zwembad)op het park moest je bijbetalen. Prijzen waren behoorlijk hoog.

Lovely lodge in a fab location.

8.0

Fab location for us to go off and do activities. The haven park was a nice park with good amenities although the passes are expensive. The lodge had lots of little extras that were nice - like tea and coffee/ washing up liquid/ games and Wii for the kids. The owners were very quick to deal with any queries. The lodge is very cosy.

− The dining table which is also a table football (great for the kids!) was a little high for the stools/ bench but I understand the owner is looking to change this. Not much else to dislike.

Guest review

10.0

I liked everything.

− I liked everything.

Fantastisch

10.0

Gezellig en knus. En leuke spelletjes voor de tieners.

− Ik kan niets opnoemen.

Passable

5.0