London central Artistic flat

Please double check before you book

1.0

I never got to stay as they left open the calender and over booked me and i was left stranded

− I never got to stay as they left open the calender and over booked me and i was left stranded told to contact booking.com with no remorse

DO NOT BOOK!!!!!!

1.0

− Scam host, illegal business, filthy property — DO NOT BOOK. Full Review: This woman ISATA MANSARAY is running a scam and an illegal business. I booked a property through Booking.com. She messaged me on WhatsApp at 2am the day of the booking— not through the official platform — saying the property “wasn’t available” and offered an alternative. No apology, no explanation. I later found out she’s been pulling this bait-and-switch scam since January. The listed property IS NOT AVAILABLE — it’s false advertising. The replacement she forced us into was vile: • The upstairs toilet was clogged with VOMIT and FAECES, leaving a disgusting smell throughout • There were used cans, crumbs, rubbish and mess everywhere • Beds were unmade, with no clean sheets provided • Furniture was broken, and the place was clearly not cleaned before our arrival She ignored our calls and messages when we asked her to send a cleaner or even basic linen. Yet when a friend called her from a different number, she picked up immediately. We had to buy our own cleaning products and ended up sleeping on the floor. After the stay, I messaged her about the condition of the house — she agreed to a refund. That was two weeks ago. Since then, she’s ignored me, missed every deadline she set, and refused to process the refund. I have now: • Filed a dispute with Klarna (payments frozen) • Reported her to Action Fraud • Submitted full evidence to Booking.com (photos, videos, WhatsApp screenshots, receipts) • Discovered that her company was compulsorily struck off the Companies House register, which means she is operating illegally. She has claimed in other reviews that guests are “lying,” but there is a clear pattern of this behaviour going back months. And unlike her, I have receipts — I can back up every single claim I’ve made. This isn’t just bad service. It’s fraud. It’s deception. And it’s illegal. Booking.com should remove her listings immediately and take action.

amazing and comfortable

10.0

we didnt go to this property because the heater was broken so instead she upgraded us to an apartment they had in greenwhich instead of cancelling on us and the apartment was so beautiful and clean everything in there was new and working and we have literally no complaints. the woman was beyond lovely and made checking in and out easy and she was also so easy to contact and gave us fast replies ill definitely be booking again

− nothing

Exceptional

10.0

I feel I was scammed, by changing my apartment few minutes to the time of my checking in and I have noticed. That people

1.0

I was given another property, few minutes to the time of my checking in.

− What I booked wasn’t what was given to me. The apartment was changed few minutes to my checking in, and the location was off, the environment was not good enough and it was far from where I was going to and for that reason I went to my appointment late.

Wasn’t the house I paid for I booked for three rooms and I only got 2

5.0

It was clean

− The view of my balcony and the fact that the place I booked for I didn’t get that due to host giving the house to someone else as they are regular customers I booked this place specifically as it was my birth day and wanted to stay and meet my family around the area I booked for a 3 bedroom but I got two bedrooms so I had to spend extra time to find a hotel and it was extremely hard and expensive the host gave me an option day before my arrival to take the other house or get a refund I didn’t have a choice so I had to take it as it was the night before it made me upset and I thought I was maybe going to get scammed it was clean and decent but it wasn’t wat I paid for which is really upsetting