FabHotel Raj Palace♡

Guest review

10.0

Location and staff behaviour also service

Not again

4.0

Clean room

− No window… bad location… feels suffocating in rooms.

Guest review

3.0

− 宿泊出来ませんでした．夕方到着しチェックインしようとしましたがフロントの人がどこかに電話をしてその後『ノーライセンス』と言ってきました．どうやら『日本人を泊めるライセンスがこのホテルには無い』？との事．事前に支払い済の宿泊費は返還するとも話をされておりました．いまだ返金は194円のみになります．ちょっとした勉強になりましたがしっくりきませんね．

Worst experience we have had in years of using booking.com

1.0

This booking was a disaster, worst experience we have had on booking.com . We booked many weeks in advance, and although surprised with an email request for full payment one week before arrival, we complied. We the received a number of ridiculously long emails with terms and conditions, all clearly automated - no personalised messages, no acknowledgement of payment. We arrived by auto in the evening from an 8 hour train journey. We were told by the man at reception that we could not stay there because the hotel was not registered to host foreigners! After several confusing phone calls, we were informed by FabHotel Customer service that we had been “upgraded” to another FabHotel. We were given the address but no offer to provide transport. It took three different autos to find the hotel, which is poorly marked at street level. The hotel was indeed “deluxe”, with a range of irrelevant fittings such as a mechanical blind which raised to expose anyone in the shower to the bedroom. So we won’t be booking FabHotel again, and suggest that booking.com do better to ensure any listed hotel accepts foreigners.

− Being refused accommodation which we had already paid for.

I think I have said everything in the above answer

3.0

The staff did make an effort to be helpful and were polite throughout our stay, even though there was a significant language barrier. They were trying their best to assist whenever possible.

− Unfortunately, we were disappointed overall. Communication was quite difficult as none of the staff spoke English, which made even simple requests challenging. The hotel did not serve any proper drinkable coffee, so we had to leave early each morning to find a Starbucks just to have a decent cup, which is not ideal while on holiday. The location was also not very pleasant and felt run-down, making it uncomfortable to spend time in the surrounding area. As first-time visitors to the city, we felt somewhat misled by the recommendation and believe future guests should be clearly informed about the location and facilities before booking.