The Shrubbery Hotel♡

The staff are lovely. On-site parking. Central to town. Definitely need to invest in at least a fan for when bedrooms ar

8.0

Big rooms, friendly staff. Nice Little bar to have a drink.

− Obviously, the hotel can’t help the weather, but it was 36°, and not even a fan in the room. The window was open, which letting a minimal draft. For the price that was charged, the decoration is dated. Dusty skirting boards and age spots around bathroom. Breakfast not included.

Great hospitality

6.0

Hospitality was great, very friendly and they accommodated my bike.

− I understand they are in the process of upgrading the rooms which is needed. I found the mattress very uncomfortable - I could feel the springs so that need replacing.

Guest review

1.0

− As a couple staying at this hotel, we were really disappointed with our experience. The hotel looks far more run down than the photos suggest, which was misleading from the start. Considering the price we paid, it simply wasn'tworth the money. The room and facilities felt very outdated. The bathroom was particularly unpleasant—the toilet is carpeted, which we found unhygienic and quite disgusting. There were stains on the bedside tables, and the overall cleanliness and maintenance left a lot to be desired. The mattress was also extremely soft and offered very little support, feeling as though the cheapest possible option had been bought, which made for an uncomfortable night's sleep. Outside, the property looked neglected. There were weeds growing at the front, brooms and cleaning equipment left by the entrance, and the garden was in a poor state. The garden furniture was old, worn out, and unkempt, giving the whole place an unfriendly and unwelcoming appearance. A shame because this is a beautiful old building. However there’s a big difference between preserving character and simply not maintaining a property. To us, it didn't feel charming—it just felt neglected and unkempt. The room was also extremely hot and never seemed to cool down, making it very uncomfortable to sleep. On the first morning, we found the kettle was dirty, so we couldn't use it. We asked for it to be cleaned, but by the second morning it had simply been returned to our room without actually being cleaned. As a result, we had to buy tea and coffee from the hotel bar instead, which was an unnecessary extra expense. Overall, the hotel needs significant investment in cleanliness, maintenance, and presentation. It did not live up to the photos or the price charged, and unfortunately we wouldn't stay here again or recommend it to other couples looking for acomfortable break.

Great

8.0

Breakfast was very good and the staff were very friendly and helpfu;/

− N/A

Lovely hotel with charming hosts

10.0

Lovely hosts, large and well-furnished room. Great breakfast!

− N/A

Comfortable bed, warm and friendly staff, easy parking and good value breakfast

10.0

Breakfast was excellent value. Staff were exceptionally friendly and helpful